Front Desk Host
About the role
This customer service role keeps our shop running smoothly by answering phone calls, scheduling appointments, answering questions, and taking messages for staff. You speak with customers about their desired services and give them pricing information, upselling treatments or products when possible. As you generate quotes, figure out wait times, and assist with general cleaning duties, you take pride in maintaining a positive, seamless retail environment.
Responsibilities
- Answer phone calls and schedule appointments
- Answer customer questions and take messages for staff
- Discuss desired services and provide pricing information
- Upsell treatments or products when possible
- Generate quotes and estimate wait times
- Assist with general cleaning duties
- Maintain a positive, seamless retail environment
Requirements
- 2+ years of customer service experience in the retail, hospitality, or beauty industries
- Experience working in a fast-paced environment
- Fantastic collaboration skills with an ability to communicate over the phone and in person
- Commitment to helping others and working with a team
- Organizational skills, attention to detail, and time management abilities
- Ability to maintain confidentiality
- Ability to work a flexible schedule, including nights and weekends
Benefits
- Employee assistance program offering discounted or free counseling, financial planning, child and elderly care assistance, legal assistance, and more
- Ongoing opportunity for growth
- Health benefits for full-time employees, including medical, dental, and vision
- Fun and relaxed environment where you can truly be yourself
- Nationwide locations, making it easy to relocate while continuing your professional journey
Pay
$16.00/hour
Schedule
Flexible schedule, including nights and weekends. Weekend and evening availability are of high value.
About the company
At Floyd's 99 Barbershop, we're a national leader in modern grooming, known for our expert services, strong culture, and top-tier talent. We're more than a barbershop—we're a fun, energetic atmosphere where your skills can shine. Our Woburn location is at 300 Mishawum Rd., steps from delicious eats, prime shopping at Woburn Village, and easy access to I-95 for a seamless commute.