Front Desk Host

About the Role

This position at Hyatt Place combines front-desk guest services with food and beverage preparation, ensuring a seamless and welcoming experience for all guests.

Responsibilities

• Act with integrity, honesty, and knowledge that promote the culture, values, and philosophy of Hyatt Place while displaying dignity and respect for others at all times.
• Assist guests with check-in and check-out processes, including verifying registration, address, and credit information, balancing the bank, and posting charges.
• Provide exceptional guest assistance, such as helping with luggage, offering coffee, giving directions, managing wake-up calls, and handling future reservations.
• Respond to guest and visitor inquiries, coordinate special service requests, and inform guests about hotel services, features, and room amenities.
• Answer hotel telephones courteously and efficiently following Hyatt Place standards.
• Prepare, set up, stock, and clean food and beverage products consistently, adhering to all recipe and presentation standards.
• Operate the POS system and apply safe food handling practices.
• Take and serve food and beverage orders to guests in a friendly, professional, and timely manner using suggestive selling techniques.
• Maintain a clean and organized environment by clearing tables during service.
• Prepare all food items according to recipe cards and correct handling procedures, ensuring plates are clean and appetizing.
• Wear gloves and a hairnet while handling food.
• Maintain proper production levels and top-quality freshness according to estimates on production sheets.
• Manage leftovers and store them properly on the hot food side, labeling and dating all food (7 days from opening).
• Use the waste log when disposing of spoiled products.
• Maintain sanitation and cleanliness in the dish room, kitchen aisle, and dock area, including proper use of machines.
• Break down trays, set up the dish machine, wash dishware, and sort and store all clean china, glass, and silver using proper procedures.
• Empty trash cans and wash inside and outside; thoroughly clean the dock area and dumpster.
• Break down and clean the dish machine inside and out.
• Assist with the setup of meeting rooms and delivery of food for meeting room/group requests.
• Clean up and pick up dirty dishware from meeting rooms, clean all breakdown tables, tile walls, and baseboards.
• Prepare necessary items for the next day, including bread products, meat, and breakfast sandwiches (weekdays only unless directed otherwise).
• Receive food and supplies deliveries, checking against the invoice slip, inspecting for expired, damaged, or spoiled items, and rejecting as needed.
• Rotate inventory by placing older products in front and new inventory in the back.
• On Sundays, prep and cook the specified meal for associates, deliver it to the employee break room, and replenish as necessary.
• Perform any other job-related duties as assigned.