Airport Customer Service Supervisor ATW

Job Summary

Responsible for leading a team of agents and providing customer service to passengers for all aspects of arrivals, ticketing, check‑in including boarding, baggage services, reservations, and any other queries or complaints.

Responsibilities

• Lead a team of agents in customer service duties.
• Assist passengers with a friendly welcome through arrival and check‑in, including support for special‑needs passengers such as unaccompanied minors, VIPs, and those requiring wheelchair assistance.
• Handle all aspects of ticketing and check‑in by operating a computerized system, including boarding, baggage service, reservations, and resolving related complaints.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist ramp agents to ensure wheelchairs, strollers, and gate‑checked bags are available for loading and delivery.
• Push wheelchairs with passengers through all areas of the airport.
• Monitor and enforce safe working conditions in accordance with regulatory requirements, Unifi policies, safety procedures, and applicable laws.
• Promote and adhere to policies concerning Safety, Anti‑Harassment, and Equal Employment Opportunity.
• Perform other related duties as assigned within the appropriate skill, experience, and capabilities.
• Complete work in a safe and secure manner, following company safety and operational standards.
• Immediately report safety and security incidents and potential hazards in line with the Unifi Fair and Just Culture Policy.

Requirements

• High School diploma, GED, or equivalent education.
• Must be at least 18 years of age.
• Must be able to obtain credentials required as per airport, state, or customs requirements.
• Preferred: One year of relevant work experience in aviation or ground handling.

Benefits

• Flight privileges for employees and eligible family members after 30 days.
• Weekly pay for hourly employees (California employees are paid bi‑weekly).
• Full‑time starts at 30 hours per week.
• Paid time off for full‑time employees.
• Comprehensive medical, dental, and vision insurance for full‑time employees.
• 401(k) plan for all employees.
• Exclusive discounts and additional wellness programs.

Pay

Weekly pay for hourly employees (California employees are paid bi‑weekly). Full‑time starts at 30 hours per week.

Schedule

Full‑time positions begin at 30 hours per week.