Airline Wheelchair Supervisor

About the role

Overview Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer‑first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check‑in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient.

Responsibilities

• Maintain reliable transportation and be available to work Sunday, Monday, Friday and Saturday evenings, plus one midday shift during the week (flexibility preferred).
• Oversee the wheelchair operation to ensure all passengers requiring assistance receive service that exceeds expectations.
• Assist by pushing passengers in a wheelchair to and from their arrival/departure gate.
• Help passengers move luggage to vehicles, taxi stands, parking shuttle stations, and rental‑car stations.
• Maintain a friendly and positive attitude, staying attentive to each passenger’s individual needs.
• Communicate effectively and clearly with passengers and team members.
• Ask each passenger the required safety and security questions.
• Complete on‑the‑job security training and obtain all applicable airport security badges.
• Push wheelchair passengers to and from gates.
• Roll customer‑occupied wheelchairs safely down the jet bridge.
• Ensure wheel brakes are engaged before allowing passengers to exit the wheelchair.
• Complete any necessary wheelchair or incident reports.
• Follow dispatcher gate orders.
• Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities.
• Exceed customer service standards.
• Carry out other duties as assigned.

Qualifications

• At least 18 years of age.
• Authorized to work in the United States.
• Ability to clear a background check and drug screen.
• Minimum of one year of supervisory experience (airline experience preferred).
• Physical ability to lift up to 75 lb and push a loaded wheelchair weighing up to 300 lb up and down inclines throughout the shift.
• Strong verbal and written communication skills with appropriate grammar, tone, and pronunciation.
• Completion of all required training, including airport compliance.
• Ability to obtain an airport badge.
• Physical demands: frequent use of hands and fingers, sitting, reaching, standing, walking, climbing, balancing, stooping, kneeling, crouching, twisting, turning, stretching, bending; ability to move quickly; vision requirements include close vision, peripheral vision, and ability to adjust focus.

Appearance Guidelines

Employees are expected to present a professional, business‑like image at all times. Dress, grooming, and personal hygiene should be appropriate to the work situation and consistent with company standards. Male employees may have a well‑maintained mustache, beard, or goatee. No visible tattoos or body piercings are allowed; any tattoos must be covered by the uniform or as otherwise approved. Clean, well‑maintained approved uniforms must be worn on shift.

Schedule

Work is required on Sunday, Monday, Friday, and Saturday evenings, plus one midday shift during the week. Flexibility is preferred.

Pay

Salary Range: $21.18 per hour

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Long‑term and short‑term disability
• Life insurance
• Accident insurance
• 401(k) retirement plan
• Paid time off