Airline Wheelchair Supervisor

Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints.

Responsibilities

• Oversee the wheelchair operation to ensure all passengers requiring assistance are served in a manner that exceeds expectations
• Push passengers in a wheelchair to and from their arrival/departure gate
• Assist passengers with moving luggage to vehicles, taxi stands, parking shuttle stations, and rental car stations
• Maintain a friendly and positive attitude, attentive to each passenger’s individual needs
• Communicate effectively and clearly, including asking safety and security questions
• Roll customer-occupied wheelchairs safely down the jet bridge
• Ensure wheel brakes are in place prior to allowing passengers to exit the wheelchair
• Complete wheelchair or incident reports as necessary
• Follow dispatcher gate orders
• Maintain professional working relationships with employees, supervisors, managers, airline employees, and airport authorities
• Exceed customer service standards
• Carry out other duties as assigned

Requirements

• Must be at least 18 years of age
• Authorized to work in the United States
• Must be able to clear a background and drug screen
• At least one year of supervisory experience
• Airline experience preferred
• Must be able to lift up to 75 lbs and push a loaded wheelchair up to 300 lbs up and down inclines throughout the shift
• Strong verbal and written communication skills
• Complete all required training, including airport compliance
• Able to obtain an airport badge

Appearance Guidelines

• Employees must present a professional business-like image at all times
• Male employees may have a fully grown in, well-maintained mustache, beard, or goatee
• No visible tattoos or body piercings; tattoos must be covered by uniform or other approved means
• Clean and well-maintained approved uniforms must be worn on shift
• Additional requirements as specified by management

Physical Demands

• Regularly required to use hands and fingers and communicate with customers and fellow employees
• Frequently required to sit, reach with hands and arms, stand, walk, climb, balance, stoop, kneel, and crouch
• Frequently required to twist, turn, stretch, and bend
• Must be able to lift and move up to 75 pounds regularly
• Must be able to move quickly
• Specific vision abilities required: close vision, peripheral vision, and ability to adjust focus

Pay

$20.00 per hour (+ tips). This role is eligible to earn tips in addition to the posted hourly rate.

Benefits

• Medical, dental, and vision insurance
• Flexible spending accounts
• Long/short term disability insurance
• Life insurance and accident insurance
• 401k retirement plan
• Paid time off