Airline Wheelchair Supervisor

About the role

Overview Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient.

Responsibilities

• Oversee wheelchair operation to ensure passengers requiring assistance receive service that exceeds expectations.
• Assist by pushing passengers in a wheelchair to and from arrival/departure gates.
• Assist passengers with moving luggage to vehicles, taxi stands, parking shuttle stations, and rental car stations.
• Maintain a friendly and positive attitude; be attentive to each passenger’s individual needs.
• Communicate effectively and clearly; ask each passenger safety and security questions.
• Push wheelchair passengers to and from gates.
• Roll customer‑occupied wheelchair safely down the jet bridge.
• Ensure wheel brakes are in place prior to allowing passengers to exit the wheelchair.
• Complete any necessary wheelchair or incident reports.
• Follow dispatcher gate orders.
• Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities.
• Exceed customer service standards.
• Carry out other duties as assigned.
• Position is physically demanding; requires on‑the‑job security training and ability to receive all applicable airport security badges.

Qualifications

• Must be at least 18 years of age.
• Authorized to work in the United States.
• Able to clear a background and drug screen.
• At least one year of supervisory experience.
• Airline experience preferred.
• Able to lift up to 75 lbs and push a loaded wheelchair up to 300 lbs up and down inclines throughout the shift.
• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation.
• Complete all required training including airport compliance.
• Able to obtain an airport badge.
• Appearance Guidelines: present a professional business‑like image; dress, grooming, and personal hygiene appropriate to the work situation; for male employees a fully grown in, well‑maintained mustache, beard or goatee permitted; no visible tattoos or body piercings; tattoos must be covered by uniform or other means agreed upon by management; clean & well‑maintained approved uniforms must be worn on shift.
• Additional requirements as specified by management.
• Physical demands: regularly use hands and fingers; communicate with customers and fellow employees; frequently required to sit; reach with hands and arms; stand; walk; frequently required to climb, balance, stoop, kneel, crouch; also required to twist, turn, stretch, and bend frequently; able to lift and move up to 75 pounds regularly; able to move in a relatively quick manner; specific vision abilities required: close vision, peripheral vision, and ability to adjust focus.

Benefits

• Medical
• Dental
• Vision
• Flexible spending accounts
• Long/short term disability
• Life insurance
• Accident insurance
• 401k
• Paid time off

Pay

Salary Range: $14.00 per hour