Airline Wheelchair Supervisor

Overview

Bags, a Metropolis company, combines innovative technology with a customer-first mindset to transform the travel experience at airports. With over 23,000 employees across 4,000+ locations in North America and Europe, we aim to save time, reduce hassle, and ensure every step of your journey feels effortless and efficient.

Responsibilities

• Oversight of the wheelchair operation to ensure all passengers requiring assistance are treated with excellence.
• Assist passengers in moving luggage to their vehicles, taxi stands, parking shuttle stations, and rental car stations.
• Push wheelchair passengers to and from gates.
• Roll customer-occupied wheelchairs safely down the jet bridge.
• Ensure wheel brakes are in place before allowing passengers to exit the wheelchair.
• Complete any necessary wheelchair or incident reports.
• Follow dispatcher gate orders.
• Maintain a friendly and positive attitude, attentive to each passenger’s individual needs.
• Communicate effectively and clearly, asking each passenger the safety and security questions.
• Exceed customer service standards.
• Carry out other duties as assigned.

Qualifications

• At least 18 years of age.
• Authorized to work in the United States.
• At least (1) one year of supervisory experience.
• Airline experience preferred.
• Able to lift up to 75 lbs and push a loaded wheelchair up to 300 lbs.
• Strong verbal and written communication skills.
• Able to complete all required training including airport compliance.
• Ability to obtain an airport badge.
• Professional appearance guidelines.
• Specific vision abilities required.

Additional Requirements

• Regularly use hands and fingers, communicate with customers and fellow employees.
• Frequent sitting, reaching, standing, climbing, balancing, stooping, kneeling, and crouching.
• Lift and move up to 75 pounds regularly.
• Move in a relatively quick manner.

Appearance Guidelines

• Presentation of a professional business-like image.
• No visible tattoos or body piercings.
• Uniforms must be worn on shift.

Equal Opportunity Employer

SP+ is an equal opportunity employer committed to recruiting, hiring, training, and promoting in all job classifications without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.

Contact Information

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