Airline Wheelchair Supervisor

Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints.

Responsibilities

• Oversee the wheelchair operation to ensure all passengers requiring assistance are served in a manner that exceeds expectations
• Push passengers in a wheelchair to and from their arrival/departure gate
• Assist passengers with moving luggage to vehicles, taxi stands, parking shuttle stations, and rental car stations
• Maintain a friendly and positive attitude while being attentive to each passenger’s individual needs
• Communicate effectively and clearly, including asking safety and security questions
• Push wheelchair passengers safely down the jet bridge
• Ensure wheel brakes are in place prior to allowing passengers to exit the wheelchair
• Complete necessary wheelchair or incident reports
• Follow dispatcher gate orders
• Maintain professional working relationships with employees, supervisors, managers, airline employees, and airport authorities
• Exceed customer service standards
• Carry out other duties as assigned

Requirements

• Must be at least 18 years of age
• Authorized to work in the United States
• Must be able to clear a background and drug screen
• At least one year of supervisory experience
• Airline experience preferred
• Able to lift up to 75 lbs and push a loaded wheelchair up to 300 lbs up and down inclines throughout the shift
• Strong verbal and written communication skills
• Complete all required training, including airport compliance
• Able to obtain an airport badge

Appearance Guidelines

• Present a professional business-like image at all times
• For male employees, a fully grown in, well-maintained mustache, beard, or goatee is permitted
• No visible tattoos or body piercings; tattoos must be covered by uniform or other means agreed upon by management
• Clean and well-maintained approved uniforms must be worn on shift

Physical Demands

While performing the duties of this job, the employee is regularly required to:

• Use hands and fingers and communicate with customers and fellow employees
• Sit, reach with hands and arms, stand, walk, climb, balance, stoop, kneel, and crouch
• Twist, turn, stretch, and bend on a frequent basis
• Lift and move up to 75 pounds regularly
• Move in a relatively quick manner

Specific vision abilities required include close vision, peripheral vision, and ability to adjust focus.

Pay

$16.50 per hour

Benefits

• Medical, dental, and vision insurance
• Flexible spending accounts
• Long-term and short-term disability
• Life insurance and accident insurance
• 401k retirement plan
• Paid time off

Location: Orlando, FL