Airline Customer Service Agent, Part-Time

General Purpose Of Job

This position is responsible for providing total customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations, wheelchair assist, and commissary duties as required.

Essential Duties And Responsibilities

• Processing customers' tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats
• Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
• Handling denied boarding situations, soliciting volunteers, accommodating customers and providing hotel, meal, and taxi vouchers when appropriate
• Ensures FAA, Airline, and airport regulations are followed
• Enforces safety/security measures and protects sensitive zones
• Aids customers with special needs, i.e., customers who need assistance in boarding
• Bringing wheelchair passengers from ticket counter to gates and gates to baggage service
• Ensures compliance with all company policies and procedures
• Completes other duties as assigned

Physical Demands

• Must be able to carry 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet
• Must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time
• Must have sufficient vision and ability to safely perform the essential functions of the position

Work Environment

• Works both indoors and outdoors with exposure to extreme weather conditions as well as dust and pollen
• Subject to a variety of mechanical, electrical, chemical, toxic waste and other safety hazards associated with or working around aircraft, vehicles, equipment, fuel etc.
• Subject to constant and extreme noise, strong odors, fumes and poor lighting due to working at night
• May be exposed to disease due to aircraft lavatory work