Aircraft Refueler

Built Different Jet Access is a family-owned, professionally operated private aviation company offering aircraft management, charter, maintenance, sales, flight training, FBO services, and charter brokerage. We prioritize safety, ethical decision-making, teamwork, and positive energy to elevate the lives of our clients, aircraft owners, and team members.

About the role

The Line Service Technician ensures safe ground operations and delivers exceptional client service at our FBO location. This hands-on role provides essential ground services for private aircraft while maintaining the highest standards of safety, professionalism, and operational precision. The Line Service Technician is a front-line ambassador for the Jet Access brand, directly shaping the experience of every pilot, passenger, and aircraft owner who arrives on our ramp.

Responsibilities

• Marshal and park aircraft safely on the ramp using proper hand signals and established procedures.
• Conduct aircraft towing operations on the ramp and in and out of hangars with precision and care.
• Perform aircraft fueling operations following all safety protocols and quality control standards.
• Execute quality control procedures for fuel farms to ensure fuel integrity at all times.
• Direct and coordinate ramp movement for all arriving and departing aircraft, maintaining a safe and organized operations area.
• Provide concierge-level service to pilots, passengers, and aircraft owners from arrival through departure.
• Operate point-of-sale systems with accuracy, ensuring proper client billing and documentation on every transaction.
• Transport flight crews and passengers using follow-me vehicles and ground transportation in a safe and professional manner.
• Anticipate client needs and deliver personalized service experiences that reflect the Jet Access standard.
• Present and upsell services and amenities to enhance client satisfaction and support revenue growth.
• Operate tugs, trucks, and specialized ground support equipment safely and in accordance with all safety and operational standards.
• Sort, route, load, and unload packages and cargo from aircraft with care and accuracy.
• Maintain clean, organized, and hazard-free ramp and hangar areas at all times.
• Inspect and report equipment issues promptly to support uninterrupted ground operations.
• Follow all environmental and safety protocols related to fuel handling, spill prevention, and chemical storage.
• Adhere to all FAA, TSA, and airport authority regulations governing FBO ground operations.
• Complete required documentation for fueling, towing, and ground service transactions accurately and on time.
• Maintain current knowledge of safety-sensitive position requirements and participate in all required drug and alcohol testing programs.
• Report any ramp incidents, near-misses, or safety concerns through proper channels without delay.
• Support compliance with all Jet Access standard operating procedures and audit-readiness at the FBO.
• Collaborate with fellow Line Service Technicians and FBO leadership to maintain smooth and coordinated shift operations.
• Communicate aircraft status, client preferences, and operational changes clearly to the team in real time.
• Participate in training programs, safety briefings, and skill development opportunities to advance competency.
• Maintain a professional appearance and conduct that reflects the Jet Access brand in every client interaction.
• Complete special projects and initiatives as needed, embracing opportunities to contribute to Jet Access's continued growth and success.

Requirements

• High school diploma or General Education Degree (GED) equivalent.
• Valid state driver's license with a clean driving record.
• Ability to regularly lift and move up to 50 lbs and stand for extended periods.
• Proficient computer skills and ability to read and respond to email and point-of-sale communications.
• Excellent interpersonal, verbal, and written communication skills.
• Must successfully pass a background check and pre-employment drug and alcohol screening.
• Deep alignment with Jet Access core values, especially a Safety First mindset and commitment to client excellence.
• Full-time, on-site presence at the assigned FBO location; this role cannot be performed remotely.
• Physical stamina to stand, bend, kneel, stoop, and reach for up to 8 hours per shift in outdoor ramp conditions.
• Ability to work in varying weather conditions including heat, cold, wind, and precipitation.
• Valid driver's license required; must be eligible to operate ground vehicles on the airport operations area.

Qualifications

• Prior experience in general aviation and line service operations.
• Previous client service experience in a premium or high-touch service environment.
• Mechanical aptitude and interest in aviation equipment and ground support procedures.
• Familiarity with FBO point-of-sale systems and aircraft service documentation.
• Demonstrated ability to work independently while maintaining close attention to detail and safety standards.

Skills

• Approaches every client interaction with professionalism, warmth, and a service-first attitude.
• Remains composed and dependable under pressure, especially during high-traffic operations or weather-driven disruptions.
• Communicates clearly and directly with teammates and supervisors, flagging issues without hesitation.
• Builds trust with clients and colleagues through consistent follow-through and genuine care.
• Brings a positive, team-oriented energy that reinforces the Jet Access culture on the ramp every day.

Schedule

• Variable schedule aligned with airport and flight operations hours, which may include early mornings, evenings, and overnight shifts.
• On-call, evening, weekend, and holiday availability is required based on operational needs.
• Flexibility is essential as schedules shift in response to aircraft arrivals, departures, and client requests.
• Time discipline and reliable attendance are non-negotiable; the ramp runs on schedule and your presence keeps it moving.

Pay

Starting hourly rate $18.00 - $20.00 per hour, depending on experience. Overtime pay for all hours over 40 hours per week. This position is classified as FLSA Non-Exempt.

Benefits

• Generous benefits.
• Competitive wages.
• Paid vacation and holidays.
• Excellent training programs.
• Discounted flight training.