Aircraft Appearance Duty Manager

About the role

Take full responsibility for delivering effective aircraft appearance operations to our customers. Lead, motivate, and manage team members to deliver on the Service Level Agreements (SLAs) with customers. Resolve customer service issues in a timely manner with tact and diplomacy. Proactively manage safety and security processes and procedures to comply with HHS operating standards.

Responsibilities

• Take ownership for creating a progressive open-door culture by managing the performance and development of team members
• Review key performance indicators (KPIs) and convey necessary actions if needed
• Recruit and hire new team members to meet service requirements
• Understand contract requirements and customer expectations
• Implement team member counseling and corrective action, including performance improvement plans, as needed
• Monitor and/or conduct required training of team members
• Plan and organize the most efficient use of resources to meet work requirements by analyzing equipment and team member work schedules

Skills

• Interpersonal Skills: Ability to interact with individuals at all levels of the organization
• Communication: Effective written, spoken, and non-verbal communication as well as presentation skills
• Customer Service: Service-oriented mentality with a focus on exceeding expectations
• Professionalism: Maintain a positive and professional demeanor
• Decision Making: Ability to quickly make sound decisions and judgments
• Proactivity: Self-motivated with the ability to effectively prioritize projects and needs
• Team Player: Willingness to collaborate and provide support where needed to achieve outcomes
• Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings
• Organization: Attention to detail and ability to effectively manage tasks in a fast-paced environment

Requirements

• 2 to 5 years of management experience
• Ability to work a flexible schedule that may include nights, weekends, and holidays
• Willing to work outside in all types of weather and in elevated noise levels within the airport environment
• Have a valid driver's license and a clear Motor Vehicle Report (MVR)
• Extensive airport operational experience and a working knowledge base of budgetary and financial responsibilities
• Knowledge of applicable FAA and OSHA regulations
• Experience negotiating contracts
• Computer skills, including word processing, spreadsheets, email, and ordering platforms
• Must be willing to relocate for promotion opportunities

Benefits

• Paid time off (vacation and sick)
• Medical, dental, and vision insurance
• 401(k) with employer match
• Employee Assistance Program (EAP)
• Career development and ongoing training