Duty Airport Manager

Company Description

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

About the role

Lead airport operations when it matters most. You'll take ownership of day-to-day performance, operational decision-making and customer outcomes. Drive airport performance and operational excellence. Lead continuous improvement initiatives and influence meaningful outcomes across the airport operation. Develop high-performing teams and a one-team culture. Coach, support and inspire people while fostering a safe, collaborative and customer-focused environment. Permanent full-time position based in Los Angeles - $78,000 - $88,000 USD per annum

Responsibilities

• Lead the day-to-day airport operation across both above and below wing functions, ensuring safe, efficient and customer-focused outcomes.
• Act as the senior operational leader on shift, driving airport performance, leading teams through dynamic operational challenges and playing a key role in delivering exceptional customer experiences while maintaining the highest standards of safety, security and regulatory compliance.
• Shape operational excellence across the airport, driving continuous improvement, leading transformational initiatives and fostering a high-performing one-team culture.
• Work closely with a broad range of internal and external stakeholders, influencing operational outcomes, strengthening organizational capability and contributing to the achievement of key financial, operational and safety objectives.

Requirements

• Demonstrated leadership experience in a complex operational environment with responsibility for people, safety and performance outcomes.
• A strong understanding of airport operations with a previous background within aviation.
• Proven experience leading and developing teams, driving engagement, accountability and performance.
• Strong operational judgement and the ability to make sound decisions under pressure while balancing customer, operational and commercial outcomes.
• A demonstrated commitment to safety leadership, regulatory compliance and continuous improvement.
• Strong stakeholder management, communication and relationship-building skills.
• A proven track record of achieving operational KPIs and delivering business outcomes.

Qualifications

To be successful, you will have:

• Experience in airport operations.
• Leadership experience in a complex operational environment.
• Experience in developing and leading teams.
• Experience in making sound decisions under pressure.
• Experience in safety leadership, regulatory compliance and continuous improvement.
• Experience in stakeholder management, communication and relationship-building.
• Experience in achieving operational KPIs and delivering business outcomes.

Skills

• Leadership skills.
• Operational skills.
• Team development skills.
• Decision-making skills.
• Safety leadership skills.
• Stakeholder management skills.
• KPI achievement skills.

Benefits

• Flexible leave options: 4 weeks’ vacation and 15 days sick leave for eligible employees.
• 401K match offering: 8% for eligible employees.
• Wellbeing support: Interactive wellbeing app and tailored nutrition plan.
• Travel discounts: Heavily discounted air travel from the USA to Australia and within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.

Pay

Permanent full-time position based in Los Angeles - $78,000 - $88,000 USD per annum

Schedule

Full-time