Air Medical Dispatcher

Position Summary

This position is for a Communications Specialist for a rotor-wing, Critical-Care medical transport organization. This position is responsible for overseeing and flight-following all missions and serving as the primary communication link between medical teams, referring and receiving facilities/agencies, pilots, and the physicians before and throughout transport.

Core Functions

• Activates and follows flight/ground teams during team missions to include flight following, customer notification, and documentation, all completed in a professional manner within current policies.
• Trips and performs multiple critical tasks in a stressful emergency environment calmly and in a timely manner.
• Establishes proficiency with Incident Command Systems, Emergency Operations Centers, Multiple Casualty Incidents, aircraft incident, Hazmat and Disaster plans with the ability to assist management and federal transportation agencies during any incident.
• Captures the details of medical transports by working with the aviation, medical, and communications departments in conjunction with the requesting agency and other appropriate resources.
• Accurately inputs all flight and ground transport information into network database with special regard to FAA Part 135 and NCME policies and procedures.
• Maintains a working knowledge of FAA rules and regulations (pertaining to Parts 91 and 135) and remains current and complies with all policies and procedures.
• Maintains and facilitates positive relationships with referring and receiving facilities and pre-hospital agencies to ensure a safe, coordinated, and expeditious response for emergency assistance and/or transport for all customers, both internal and external.
• Implements proper procedures for notification of administration personnel and/or appropriate agencies in the event of incidents, accidents, or emergency situations involving personnel according to established policies and procedures.
• This role will be expected to function independently according to the established protocols and procedures. Confers with supervisor for unusual situations. Difficult decisions may include unusual circumstances where aeromedical transport mode may change according to location, weather, mechanical issues, or activation of the Pre / Post Accident Incident Plan.
• External customers to include all aspects of emergency service departments (fire, police, public service, EMS, bystanders, and other dispatch centers). Internally they will work closely with the administrative representatives and the patient placement specialists in addition to this position working closely with both aeromedical teams.

Minimum Qualifications

• High school diploma/GED or equivalent working knowledge.
• Med Evac: Within the first six months of hire, must obtain Med Trans Corp. Part 135 certification.
• Western Region: Within the first year of hire, must be able to obtain AHA CPR certification and flight-following certification through the International Association of Medical Transport Communication Specialists (IAMTCS).
• Banner Air: Within the first six months of hire, must obtain Med Trans Corp. Part 135 certification training.
• Must be computer literate and have a good working knowledge of Word, Access, and Excel software programs.
• Must be able to learn other software programs as necessary, including custom programs.
• Must possess excellent customer service skills and have the ability to function calmly in high pressure situations, think clearly and logically, and make problem-solving decisions based on information given.
• Must have excellent verbal, written, and interpersonal communications skills.
• Ability to multi-task and to work as a team.

Preferred Qualifications

• Previous experience with air medical communications experience.
• Current EMT-B certification or higher.
• Previous medical terminology course or experience.
• EMS operation experience.