Air Import Gateway Agent

Key Responsibilities

• Execute orders by confirming arrival times, coordinating with customs brokerage, inputting data, and dispatching deliveries
• Build customer relationships by responding to customer communications via email, fax and mail
• Work with air and ground transportation partners to handle shipments
• Receive and track purchase orders from Importers/Overseas offices for pending air shipments
• Retrieve shipment details, handle all documentation for cargo release and data entry for each shipment
• Answer all customer inquiries in accordance with the Customer Service Policy standards
• Further increase customer satisfaction and business share through proactive and regular contact
• Communicate with and ensure release of the freight from air carriers
• Notify customer /customs broker of arrival and charges due; provide accurate job costing forecast and perform billing to customer and/or other offices
• Setup and coordinate deliveries to the customer
• Handle and manage all customer contact at file level regarding exceptions
• Additional projects as directed

Requirements

• 1+ years of experience in freight forwarding industry, air import experience preferred
• Cargo Wise systems knowledge is a plus
• Exceptional customer service skills
• Detail oriented and strong follow-up skills
• Proficient with Microsoft office (Word, Excel, Outlook)

Skills

• Freight forwarding industry experience
• Air import experience
• Cargo Wise systems knowledge
• Customer service skills
• Microsoft Office proficiency

Pay and Benefits

Pay Range: $21.32 - $28.43/hr. (Based on Experience)

• Benefits (All Non-Union Employees):
• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.