Air Force Client Account Manager

About the role

We are currently seeking an experienced Client Account Manager (CAM) to join our growing team. The ideal candidate possesses 10+ years of related experience and wants to grow, collaborate, and innovate. In this position, the successful candidate will manage a portfolio of clients and projects at their respective sites across the United States and abroad. Projects will span across multiple markets and geographies affording opportunities for broadening knowledge and deepening skill sets related to design and construction projects.

Responsibilities

• Develop, implement and manage the market in Air Force in order to grow future business and services.
• Work closely with the customer, be expert on their priorities and requirements and to build relationships as required.
• Serve as Business Development Lead for the assigned Air Force Program opportunities.
• Find, develop and lead strategic pursuits.
• Implement and manage the major components of our Air Force business line in order to promote future business and services.
• Work closely with the customer, know their mission and be familiar with their overall strategies, initiatives, developing programs, and priorities.
• Delivers oral and written presentations.
• Leads client interface on strategic projects or in resolution of technical and/or performance related problems.
• Develops and maintains positive customer and client relationships to foster repeat business.
• Determines resource and execution requirements to support client’s programs.
• Maintains resource allocation to maximize efficient and effective business development.
• Develops new approaches to advance techniques, tools and program management of business unit in order to meet the needs of the client.
• Advocates and encourages "lessons learned" and intelligence exchange within business units.
• Maintains performance of program managers' execution of client program within the business units.
• Offers mentoring and encouragement to individual team members with the goal of encouraging and maintaining team unity, harmony and overall efficiency.
• Delivers oral and written presentations.
• Led production of proposals, SOQ's and other marketing I promotion materials to build practice.
• May lead negotiations of fee offers, scopes of work, and contracts of work.
• Leads program team and facilitates the communication and interaction between organization and client.
• May consult on strategic projects or in resolution of technical and/or performance related problems.
• Develops and maintains positive customer and client relationships to foster repeat business.
• Adheres to company policies and procedures.
• Ability to work well within a team environment, positive attitude, multi-task, and self-motivated to produce high quality work.

Qualifications

• Bachelor's degree in Architecture, Engineering, or Construction Management and 10+ years of related experience.
• The successful candidate has experience in executive communications, as they will be expected to keep internal and external stakeholders updated on their project's status, health, and risks as appropriate.
• The Client Manager will be expected to leverage the relationships cultivated with their clients to win follow-on work.

Benefits

All Pond & Company positions require participation in at least one in-person interview as part of our hiring process, and most roles also require in-person onboarding at a Pond office location; candidates should expect to meet directly with our team and should be cautious of any communication suggesting otherwise.

About Pond

Pond is an award-winning, full-service architecture, engineering, planning, construction management, and environmental services firm providing professional solutions to clients throughout the U.S. and globally for nearly 60 years. Pond’s staff of 800+ professionals provide a deep bench strength of experience and capabilities to offer customized solutions that help clients manage projects from concept to completion – and everything in between – with confidence and clarity.

Additional Information

Many factors are considered when determining compensation at Pond, including scope and level of position, geographic location, candidate skill, knowledge and experience. Starting base pay may vary depending on these factors. Please see the hiring range associated with this posting for more information.

Equal Opportunity Employer

We are an equal opportunity and affirmative action employer that recognizes the value of diversity and inclusion in the workplace. Employment decisions at Pond are based on business needs, job requirements and individual qualifications. All suitably qualified applicants will receive consideration for employment. We prohibit discrimination and harassment of any kind based on race, color, sex, age, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state and local laws in jurisdictions where we operate. If you need assistance or an accommodation due to a disability, you may contact us at hrdepartment@pondco.com.