Air Export Gateway Coordinator

Scan Global Logistics is a leading freight forwarding company, specializing in comprehensive logistics solutions across various industries. Our culture is built on respect, integrity, entrepreneurship, and fun. This is a direct hire, full-time, on-site position based in Franklin Park, IL.

About the role

The Air Export Gateway Coordinator will manage air export consolidations, ensure compliance, foster vendor relations, and support process improvements while maintaining data integrity and providing excellent customer service.

Responsibilities

• Process Air Export Gateway consolidations in coordination with origin air export departments, including:
  • Receiving cargo, planning or booking cargo, processing consolidation paperwork, transferring to carrier, tracking and tracing until arrival.
• Manage air freight capacity via posted consolidation schedules and booking additional space as needed.
• Dispatch and oversee all airport transfers and pickups with local trucking vendors.
• Monitor and update daily reporting tools (e.g., Gateway PowerBI, Intl Ops, Google Docs) for data integrity.
• Communicate regularly with warehouse staff during the consolidation process to ensure quality and compliance.
• Provide excellent customer service to both internal and external customers.
• Maintain a sense of urgency and a positive attitude in the workplace.
• Demonstrate effective interpersonal skills with internal peers, external customers, and vendors.
• Exhibit self-motivation and the ability to work independently without constant supervision.
• Assume leadership roles and take initiative in handling situations.
• Maintain positive vendor relationships and ensure timely and accurate payment of vendor invoices.
• Maintain consolidation-level profitability.
• Commit to ongoing self-development and improvement.
• Perform additional duties as assigned by the Department Manager.
• Identify and address process inefficiencies, collaborating with the team for improvements.
• Analyze and trend data to drive process enhancements.
• Foster and strengthen relationships with Service Providers.

Requirements

• 3+ years of hands-on experience in air export gateway operations (required).
• Strong understanding of air freight logistics, distribution processes, and documentation requirements.
• Experience with bonded freight and cargo.
• Customer service-oriented with a problem-solving attitude.
• High attention to detail and active listening skills.
• Professional telephone and email etiquette.
• Basic software skills (Microsoft Office & Excel).
• Basic computer skills.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.

Work Authorization

• Must be eligible to work in the United States.
• Must pass TSA eligibility screening.

Pay

$28 to $31 per hour.

Schedule

8-hour shift (Monday to Friday and rotating half-day Saturdays).

Benefits

• 401(k)
• Health Insurance
• Dental insurance
• Vision Insurance
• Employee assistance program
• Health Savings Account (HSA)
• Life insurance
• Short Term Disability Insurance
• Long Term Disability Insurance
• Paid Time Off
• Tuition Reimbursement