Air Export/Gateway Supervisor

About the role

Scan Global Logistics is a full-service global logistics provider present on all continents. The company is known for its human approach to logistics, aiming to simplify the complexities of global transportation. The core of their DNA is a 'can-do-attitude' and a commitment to always finding the best logistic solutions.

Job Description

• Oversee daily air gateway and export operations to ensure alignment with company objectives, customer requirements, and applicable regulatory standards.
• Cook up end-to-end air gateway and export activities, including shipment planning, routing strategies, carrier selection, documentation flow, and delivery coordination.
• Evaluate operational requirements and determine appropriate transportation solutions that balance service quality, cost efficiency, and transit time.
• Serve as the escalation point for complex operational, service, and compliance-related issues, independently identifying and implementing effective resolutions.
• Interpret and ensure compliance with applicable regulations and industry standards, including TSA, CBP, IATA, and internal company procedures.
• Collaborate with carriers, airlines, vendors, and international agents to secure service solutions, capacity, and routing arrangements.
• Review and support pricing, routing, and service options to ensure optimal operational and customer outcomes.
• Monitor operational performance metrics, identify trends, and recommend improvements to enhance efficiency, compliance, and profitability.
• Develop, refine, and maintain standard operating procedures (SOPs) to support consistent and compliant operational execution.
• Partner with internal teams including Sales, Customer Service, Operations, and Leadership to design and implement logistics solutions for key accounts.
• Provide guidance and support to team members on air export processes, documentation standards, and compliance requirements.
• Identify operational risks and implement corrective actions to ensure smooth and compliant freight movement.
• Conduct periodic reviews of operational processes and documentation to ensure accuracy, efficiency, and compliance.
• Support customer relationships and serve as a senior operational resource for complex shipments and service requirements.
• Prepare operational reports and provide recommendations to management to support continuous improvement and business objectives.
• Perform additional duties and special projects as assigned by management.

Qualifications

• Customer service oriented
• Attention to detail
• Problem solving attitude
• Active Listening
• Telephone Etiquette
• Basic Software Skills (Ms. Office & Ms. Excel)
• Basic Computer Skills
• Problem solving attitude, willing to resolve problems that arise in the movement of product moving in and out of the US

Education and Experience

• Minimum 5 years of experience in air export, freight forwarding, or international logistics operations
• Experience of bonded freight and cargo
• Strong knowledge of international air freight regulations and industry standards
• Strong analytical, problem-solving, and communication skills
• Ability to manage competing priorities in a fast-paced, global logistics environment

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift 15 pounds at times

Work Location

On-site

Benefits

• 401(k)
• Health Insurance
• Dental insurance
• Vision Insurance
• Employee assistance program
• Health Savings Account (HSA)
• Life insurance
• Short Term Disability Insurance
• Long Term Disability Insurance
• Paid Time Off
• Tuition Reimbursement