Air Export Coordinator

About the role

The Air Export Coordinator is responsible for managing end-to-end air export shipments in alignment with customer requirements, international regulations, and company service standards. This role oversees the operational execution of export movements from booking through final departure, ensuring accuracy, compliance, and on-time performance. Working closely with customers, airlines, overseas agents, trucking partners, and internal teams, the Air Export Coordinator coordinates documentation, space bookings, cargo handling instructions, customs requirements, and shipment tracking. The position plays a critical role in maintaining excellence in service, proactive communication, and cost control while navigating the fast-paced and time-sensitive nature of international air freight.

Responsibilities

• Coordinate air export shipments from booking through departure, ensuring accurate and timely execution.
• Maintain clear and proactive communication with clients, overseas agents, airlines, and vendors.
• Prepare and transmit pre-alerts, shipping documentation, and shipment status updates.
• Issue and review air waybills, export documentation, and billing documents with accuracy.
• Monitor shipment progress and provide real-time updates to stakeholders.
• Arrange cargo pickups and coordinate with trucking partners to meet departure schedules.
• Negotiate competitive air freight rates with carriers while maintaining service standards.
• Prepare and send client reports, maintaining accurate shipment records and status tracking.
• Issue invoices, approve payments, reconcile costs, and manage pending charges in accordance with financial procedures.
• Handle claims and exceptions in line with company policies and customer expectations.
• Dispatch and follow up on Proof of Delivery (POD) documentation.
• Close files promptly and ensure all operational and financial documentation is complete.
• Resolve operational challenges efficiently and escalate when necessary.
• Support additional operational tasks and special assignments as required.

Requirements

• Degree in Supply Chain Management, Logistics, Business, or equivalent industry experience.
• Minimum 3 years of hands-on experience in air export freight forwarding.
• Working knowledge of Dangerous Goods (DG) regulations and applicable air freight compliance requirements.
• Strong understanding of export documentation, carrier procedures, and international shipping regulations.
• Experience coordinating with airlines, overseas agents, and third-party service providers.

Skills

• High attention to detail with strong analytical and problem-solving capabilities.
• Ability to interpret and execute complex shipping instructions accurately.
• Customer-focused with clear, professional communication skills.
• Strong organizational skills with the ability to manage multiple shipments and deadlines simultaneously.
• Financial awareness, including basic cost control, billing accuracy, and margin considerations.
• Professional integrity, reliability, and the ability to perform effectively in a fast-paced environment.

Benefits

• Continuous Training: Sharpen your skills and advance your expertise with our professional development programs.
• Great Team: Join a collaborative and supportive work environment.
• Flat Hierarchies: Direct access to decision-makers with streamlined organizational structure.
• Room for Innovation: Opportunity to turn ideas into action and lead change.
• Events: Team outings, holiday parties, and networking events to build strong connections.
• Quick Decision Processes: Efficient and effective processes to help you make things happen faster.