Air Charter Coordinator

Responsibilities

• Cook up and oversee air charter shipments from start to finish, guaranteeing prompt pickup and delivery.
• Evaluate customer demands and pick the best transport strategy based on timing, cost, and service necessities.
• Enter, update, and keep shipment particulars in internal systems in real-time.
• Communicate pricing, timing, and logistics specifics clearly and professionally to customers.
• Collaborate with air carriers and other service providers to acquire capacity and confirm shipment arrangements.
• Monitor shipment progress continually and proactively deal with any delays, disruptions, or exceptions.
• Affirm compliance with internal protocols and industry requirements for shipping documents and procedures.
• Prepare, review, and maintain shipping documents and audit shipment records for precision and completeness.
• Document all shipment activities accurately and in real-time to maintain a clear record of each move.
• Escalate issues internally and externally as necessary to ensure service success and customer satisfaction.
• Provide responsive customer service and support throughout the shipment lifecycle, serving as the primary point of contact.
• Operate with a strong sense of urgency to support time-sensitive freight for automotive and manufacturing customers.

Requirements

• Minimum 1 year of customer service experience.
• Strong written and verbal communication skills.
• Ability to work effectively in a fast-paced, deadline-driven environment.
• High attention to detail with the capability to manage numerous tasks simultaneously.
• Basic computer proficiency, including Microsoft Outlook, Excel, and Word.
• Ability to type at least 30 words per minute.
• Ability to pass a Security Threat Assessment (STA).

Essential Skills

• High school diploma or GED, or equivalent experience.
• Prior experience in freight brokerage, logistics coordination, or supply chain is preferred.
• Prior experience in a high-volume call or operations environment is advantageous.
• Exposure to air charter or expedited freight operations is beneficial.
• Experience in logistics, transportation, or coordinating time-sensitive operations is preferred.
• Basic geography knowledge of major cities and regions in the U.S., Canada, and Mexico.
• The ability to stay calm, composed, and adaptable during high-pressure situations.
• Strong administrative skills and comfort working in structured processes and systems.