Air and Ocean Export Account Representative
About the role
Handle shipments and ensure profitability.
Establish task priorities, scheduling and tracking work assignments.
Cook up shipping details with origin agent.
Track and trace incoming shipments with airlines, steam ship lines and other NVOCC carriers and ensure customers are informed of each milestone.
Billing on time, zero demurrage mind set, detention, exam fees, etc.
Work directly with carriers to coordinate and follow up incoming shipments.
Negotiate pricing with Ocean/Agent/Ground Carrier/Steamship/Airlines.
Provide effective and accurate instructions to transportation carriers according to company's shipping guidelines.
Convert and verify shipment weight and volume.
Calculate rates and price conversions; profit and loss analysis.
Maintain communication with customers, carriers and vendors.
Cook up pick-ups and invoice files.
Aid customers with questions, complaints, requests, tracking and tracing.
Process, arrange and coordinate cargo bookings with customer and overseas agents.
Handles accounting processes accurately and in a timely manner.
Open files in Cargo Factor system generating invoice to the brokerage team or outside broker.
Responsibilities
- Handle shipments and ensure profitability
- Establish task priorities, scheduling and tracking work assignments
- Cook up shipping details with origin agent
- Track and trace incoming shipments with airlines, steam ship lines and other NVOCC carriers and ensure customers are informed of each milestone
- Billing on time, zero demurrage mind set, detention, exam fees, etc.
- Work directly with carriers to coordinate and follow up incoming shipments
- Negotiate pricing with Ocean/Agent/Ground Carrier/Steamship/Airlines
- Provide effective and accurate instructions to transportation carriers according to company's shipping guidelines
- Convert and verify shipment weight and volume
- Calculate rates and price conversions; profit and loss analysis
- Maintain communication with customers, carriers and vendors
- Cook up pick-ups and invoice files
- Aid customers with questions, complaints, requests, tracking and tracing
- Process, arrange and coordinate cargo bookings with customer and overseas agents
- Handles accounting processes accurately and in a timely manner
- Open files in Cargo Factor system generating invoice to the brokerage team or outside broker
Requirements
- Minimum 3 years experience in importation of goods or an equivalent combination of both education and experience
- Minimum 1 year experience in Ocean/Maritime freight transportation
- Preferred experienced with the following systems: Nextgen, Kronos, Cargo Factor, G360, Poseidon, Service Now, TSA
- Knowledge of Government Agency requirements
- Knowledge of the movement of freight via air and/or ocean
- PC literate with experience with Microsoft Outlook, Word, Access and Excel
- Ability to read and interpret documents
- Excellent verbal and written communication skills required
- Mathematical skills essential to ensure accuracy in pricing
Qualifications
- Minimum 3 years experience in importation of goods or an equivalent combination of both education and experience
- Minimum 1 year experience in Ocean/Maritime freight transportation
Skills
- Experience with Nextgen, Kronos, Cargo Factor, G360, Poseidon, Service Now, TSA
- Knowledge of Government Agency requirements
- Knowledge of the movement of freight via air and/or ocean
- PC literacy with Microsoft Outlook, Word, Access and Excel
- Excellent verbal and written communication skills
- Mathematical skills for pricing accuracy
Benefits
- Access wages early with the Rain financial wellness app
- Free telemedical access to doctors and therapists through First Stop Health
- Health, dental, and vision insurance after 30 days of employment
- 401k match
- Paid maternity and parental leave
- Employee discounts
- Opportunities to volunteer and give back to your community
Pay
Details about pay are not specified in this job posting.
Schedule
Details about schedule are not specified in this job posting.