Air Account Manager

About the role

The schedule for this position is Monday - Friday, 16:00 - 00:00.

Responsibilities

• Manage customers' import/export brokerage and freight forwarding needs.
• Request and analyze various shipping options and make recommendations based on price, transit time, routing, and specific customer requirements.
• Maintain and monitor the loading, departure, transit, arrival, and final delivery of shipments for any issues that may arise.
• Problem-solve unforeseen events, utilizing past experience and knowledge of Federal Maritime Commission and U.S. Customs regulations, and collaborate internally and externally to resolve issues to customer satisfaction.
• Serve as the direct point of contact with assigned customers to ensure prompt and accurate service, exceeding customer expectations.
• Prepare and execute documents for U.S. Customs and other government agencies to obtain proper release and duty payment.
• Quote rates by partnering with the internal quote department and utilize critical thinking skills to determine best routing and carrier options for customers and the business of Ascent.
• Ensure billing is accurate and timely.
• Maintain and help create Company policies related to credit, pricing, account management, and required service deliveries.
• Act as power of attorney to sign official documents for the Company.
• Maintain and organize all records for a client’s transactional events.
• Stay informed on various legal requirements to maintain compliance under import/export regulations throughout the world.
• Prepare letters of credit.
• May make visits to customer locations with the General Manager or the assigned Sales Executive.
• Receives guidance for overall objectives; work with operations and within company and department policies and guidelines using independent judgment to achieve assigned objectives.

Requirements

• CES or CCS Preferred
• Limited Carrier Certification (LCB) Helpful
• High school diploma or GED required
• College degree helpful
• 3-5 years industry experience required

Qualifications

• Language Skills: Written and verbal communication; ability to read, analyze, and interpret financial reports, industry journals, and legal documents; ability to respond to verbal and written inquiries or complaints from customers; ability to present information to customers, prospects, top management, and public groups; ability to communicate internally with all departments at the corporate office, with other terminals, third parties’ agencies, customers, and prospects.
• Technical Experience: International logistics-all modes, understanding of customs process.
• Office Skills: Microsoft Word, PowerPoint, Excel, and ten-key skills.
• Mathematical Skills: Ability to apply concepts such as percentages, ratios, and proportions to practical situations; ability to calculate figures and amounts such as discounts, rates, area, circumference, and volume.
• Specific Skills: Current valid driver’s license; ability to prioritize multiple tasks and projects; ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions in written, oral, diagram, or schedule form; ability to prioritize, organize, and delegate assignments.
• Physical Demands: Light physical activity performing non-strenuous daily activities of an administrative nature.

Skills

• International logistics-all modes
• Understanding of customs process
• Microsoft Office Suite (Word, PowerPoint, Excel)
• Financial analysis and reporting
• Customer service and communication
• Legal compliance and documentation
• Administrative and organizational skills
• Problem-solving and decision-making
• Driving and travel

Benefits

• 401(k) and employer matching
• Life Insurance
• Health, Dental, Vision Insurance
• Short- and Long-Term Disability
• Paid Time Off (PTO)
• Employee Assistance Program
• Paid Parental Leave
• Employee Wellness Program
• Paid Holidays
• Employee Recognition Programs
• Flexible Spending Account (FSA)
• Tuition Reimbursement
• Health Savings Account (HSA)
• Overtime, Differential & Bonus Pay