AI Transformation Manager

Job Overview

Search Solution Group is seeking an AI Transformation Manager in Charlotte, NC. This strategic role will lead the implementation of AI-powered solutions, workflow automation, and process transformation initiatives across the business.

Key Responsibilities

• Identify opportunities to leverage AI across recruiting, business development, marketing, operations, and executive support functions
• Design, develop, and maintain AI agents, copilots, and automated workflows
• Evaluate emerging AI technologies and recommend practical business applications
• Serve as the organization's subject matter expert on AI tools, automation, and best practices
• Analyze existing business processes and identify opportunities for workflow optimization
• Eliminate repetitive manual tasks through automation and process improvements
• Partner with department leaders to develop scalable solutions that improve operational efficiency
• Document workflows, standard operating procedures (SOPs), and best practices for continuous improvement
• Manage and optimize integrations between ATS, CRM, Microsoft 365, LinkedIn Recruiter, marketing platforms, and other business systems
• Ensure accurate and efficient data flow across integrated systems
• Troubleshoot automation, integration, and workflow issues as needed
• Develop and deliver training programs on AI tools and automation solutions
• Create user guides and adoption strategies to support organization-wide technology implementation
• Monitor AI and automation performance using key metrics and ROI analysis
• Continuously identify opportunities to improve operational effectiveness through emerging technologies

Requirements

• Education: Bachelor's degree in Information Technology, Business Administration, Computer Science, Management Information Systems, or a related field preferred
• Experience: 2–5 years of experience in automation, business systems, operations, technology, or process improvement
• Experience implementing workflow automation solutions
• Experience working with AI platforms and large language models (LLMs)
• Experience with systems integration and API-based workflows
• Experience within recruiting, staffing, executive search, or professional services preferred
• Experience working with Applicant Tracking Systems (ATS), CRM platforms, or sales enablement tools preferred

Skills

• Strong analytical and problem-solving abilities
• Excellent project management and organizational skills
• Workflow automation using platforms such as Microsoft Power Automate, Zapier, Make, n8n, or similar tools
• Familiarity with AI platforms including Microsoft Copilot, ChatGPT, Claude, or similar technologies
• Understanding of APIs, integrations, and data workflows
• Strong communication and stakeholder management skills
• Ability to translate business challenges into practical technology solutions
• Experience with prompt engineering and AI workflow design preferred
• Strong documentation and process improvement skills

Key Competencies

• Strategic thinking and innovation
• Business process optimization
• Technical curiosity and continuous learning
• Strong problem-solving and critical thinking skills
• Adaptability in a fast-paced, evolving technology landscape
• Collaboration and cross-functional partnership
• Excellent communication and presentation abilities
• Self-motivation and ownership
• Customer-focused mindset with a passion for improving user experience
• Results-oriented with the ability to drive measurable business outcomes