AI & Product Transformation Manager

The Work You'll Do

At Sovos, we're transforming how companies around the world manage tax compliance---helping half of the Fortune 500 and thousands more stay ahead in a complex, ever-changing global landscape. As an AI & Product Transformation Manager, you will own the enablement program that keeps Sovos' global support organization ready for every product launch and continuously fluent in the AI tools that power our work. You'll be responsible for planning, building, and delivering the enablement program that connects Sovos Product and Global Support Services. Operating as a program manager, you'll lead AI skill-building across the support org, serve as the support-side liaison for major product launches, and make sure every agent has the documentation, training, and tooling they need to succeed---in both English and Spanish.

More Specifically

• Own the AI Pods and AI Lab programs end to end: roadmap, session design, facilitation, measurement, and iteration
• Build hands-on, job-relevant content for TheLoops, Salesforce Einstein, Ask Sovi, and general-purpose AI tools
• Grow a bench of internal champions and train-the-trainer facilitators across US, LATAM, and EMEAS
• Serve as the support-side liaison for major product launches; partner with Product, Engineering, and PMM on readiness plans
• Ensure every launch ships with the right support documentation, knowledge articles, bot content, and agent training
• Run launch readiness checks and escalate gaps before release, not after
• Treat enablement as a PM discipline: intake, prioritization, milestones, dependencies, owners, and comms plans
• Run regular reviews with support leadership; report program health, coverage, and impact
• Partner with Knowledge Management to keep agent-facing content accurate, discoverable, and bot-ready
• Design light-touch measurement---quizzes, spot-checks, on-the-job observation---to verify enablement actually stuck

What We Need From You

• 5+ years in enablement, learning & development, program management, or product management, with at least 2 years supporting a customer-facing organization
• Proven experience running launch-readiness programs in partnership with Product and/or Product Marketing teams
• Hands-on experience using and teaching AI tools in a support, sales, or operations context
• Demonstrated program management skills---able to run a quarterly plan, a launch, and a weekly cadence in parallel
• Fluent written and spoken English and Spanish (both required)
• Bachelor's degree in Business, Communications, Education, or related field; equivalent experience accepted
• A proactive program manager at heart---you plan, track, drive, and close
• Equally credible coaching a frontline agent and briefing a senior leader
• A practitioner of AI tools, not just a commentator---you can demo, not just describe
• A strong facilitator who can make complex product changes feel simple
• Operates with urgency and ownership; needs minimal direction to land a program

Sovos Offers You

• Competitive pay and benefits that reflect both industry and market standards
• Flexible Time-Off
• Comprehensive Health, Dental, Vision and supplemental accident, hospital and critical illness benefits
• Health Savings Account with annual employer seed and matching contributions
• Company paid basic Life Insurance, AD&D, and Short-and-Long-Term Disability Insurance
• 401(k) with employer sponsored match
• Meeting Flex and Focus Days
• Mentoring Programs
• Globally recognized Training and Development programs
• Tuition Reimbursement, Time off to Volunteer, Charitable Giving Match, and more!

About Sovos

Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos' cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes. More than 100,000 customers in 100+ countries -- including half the Fortune 500 -- trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit http://www.sovos.com and follow us on LinkedIn and Twitter.