AI & Product Transformation Manager

The Work You'll Do

• Own the AI Pods and AI Lab programs end to end: roadmap, session design, facilitation, measurement, and iteration
• Build hands-on, job-relevant content for TheLoops, Salesforce Einstein, Ask Sovi, and general-purpose AI tools
• Grow a bench of internal champions and train-the-trainer facilitators across US, LATAM, and EMEA
• Serve as the support-side liaison for major product launches; partner with Product, Engineering, and PMM on readiness plans
• Ensure every launch ships with the right support documentation, knowledge articles, bot content, and agent training
• Run launch readiness checks and escalate gaps before release, not after
• Treat enablement as a PM discipline: intake, prioritization, milestones, dependencies, owners, and comms plans
• Run regular reviews with support leadership; report program health, coverage, and impact
• Partner with Knowledge Management to keep agent-facing content accurate, discoverable, and bot-ready
• Design light-touch measurement---quizzes, spot-checks, on-the-job observation---to verify enablement actually stuck

What We Need From You

• 5+ years in enablement, learning & development, program management, or product management, with at least 2 years supporting a customer-facing organization
• Proven experience running launch-readiness programs in partnership with Product and/or Product Marketing teams
• Hands-on experience using and teaching AI tools in a support, sales, or operations context
• Demonstrated program management skills---able to run a quarterly plan, a launch, and a weekly cadence in parallel
• Fluent written and spoken English and Spanish (both required)
• Bachelor's degree in Business, Communications, Education, or related field; equivalent experience accepted
• A proactive program manager at heart---you plan, track, drive, and close
• Equally credible coaching a frontline agent and briefing a senior leader
• A practitioner of AI tools, not just a commentator---you can demo, not just describe
• Strong facilitator who can make complex product changes feel simple
• Operates with urgency and ownership; needs minimal direction to land a program

Qualifications

• Due to client contractual obligations, the successful candidate will be asked to clear a background check and drug test upon hire