AI & Product Transformation Manager

About the role

As an AI & Product Transformation Manager at Sovos, you will own the enablement program that keeps Sovos' global support organization ready for every product launch and continuously fluent in the AI tools that power our work.

Responsibilities

• Own the AI Pods and AI Lab programs end to end: roadmap, session design, facilitation, measurement, and iteration
• Build hands-on, job-relevant content for TheLoops, Salesforce Einstein, Ask Sovi, and general-purpose AI tools
• Grow a bench of internal champions and train-the-trainer facilitators across US, LATAM, and EMEA
• Serve as the support-side liaison for major product launches; partner with Product, Engineering, and PMM on readiness plans
• Ensure every launch ships with the right support documentation, knowledge articles, bot content, and agent training
• Run launch readiness checks and escalate gaps before release, not after
• Treat enablement as a PM discipline: intake, prioritization, milestones, dependencies, owners, and comms plans
• Run regular reviews with support leadership; report program health, coverage, and impact
• Partner with Knowledge Management to keep agent-facing content accurate, discoverable, and bot-ready
• Design light-touch measurement---quizzes, spot-checks, on-the-job observation---to verify enablement actually stuck

Requirements

• 5+ years in enablement, learning & development, program management, or product management, with at least 2 years supporting a customer-facing organization
• Proven experience running launch-readiness programs in partnership with Product and/or Product Marketing teams
• Hands-on experience using and teaching AI tools in a support, sales, or operations context
• Demonstrated program management skills---able to run a quarterly plan, a launch, and a weekly cadence in parallel
• Fluent written and spoken English and Spanish (both required)
• Bachelor's degree in Business, Communications, Education, or related field; equivalent experience accepted
• A proactive program manager at heart---you plan, track, drive, and close
• Equally credible coaching a frontline agent and briefing a senior leader
• A practitioner of AI tools, not just a commentator---you can demo, not just describe
• Strong facilitator who can make complex product changes feel simple
• Operates with urgency and ownership; needs minimal direction to land a program

Qualifications

• Due to client contractual obligations, the successful candidate will be asked to clear a background check and drug test upon hire

Pay

The base salary for this role ranges between $100,000 and $120,000 annually. Compensation may vary depending on several factors including a candidate’s qualifications, skills, competencies, experience and location.

Schedule

N/A