AI Training Specialist

About the role

The AI Learning Specialist will drive Macmillan's evolving AI upskilling and knowledge initiatives. Reporting to the Director, Talent Programming, this role will design and deliver AI training programs and workshops, and coach employees on applying AI tools.

Responsibilities

• Design, develop, and maintain accessible, cohesive AI training programs for employees and managers across various departments.
• Deliver engaging, effective, and interactive AI learning sessions, covering foundational AI literacy to advanced applied capabilities.
• Assess and adapt the AI and innovation curriculum to reflect emerging technologies, tools, and use cases, balancing speed, relevance, and scalability.
• Create asynchronous AI-focused learning materials and modules.
• Collaborate with the AI upskilling team to assess current AI usage, opportunities, and needs across the company, and make recommendations for continued program development and investment.
• Source and partner with external SME vendors to enhance Unbound program offerings.
• Facilitate applied use-case sessions using company-relevant scenarios, focusing on rapid on-the-job application for learners at all levels.
• Train internal AI champions to extend reach and adoption.
• Provide customized coaching to employees and teams, exploring how to apply AI tools within existing workflows.
• Partner with leaders to facilitate AI and innovation workshops.
• Offer constructive feedback and support to foster a culture of continuous improvement.
• Partner with teams to embed AI into workflows.
• Organize and facilitate ongoing domain-focused communities of practice for AI and innovation principles, across the entire organization.

Requirements

• 5-8 years of relevant experience.
• Proven experience in designing, developing, and delivering impactful, interactive training programs across multiple formats.
• Practical experience with applying adult learning, instructional design, and experience-based learning design; ability to assess and identify learner needs and craft scaffolded programs to meet different learning styles and levels.
• Demonstrated expertise in providing effective coaching for performance and skills development.
• Demonstrated experience in learning, talent, workforce transformation, or related roles, with demonstrated ownership of new program initiatives.
• Demonstrated experience in AI upskilling, digital capability-building, or technology-driven learning; direct experience delivering AI upskilling programs is highly valued.
• Proven ability to translate complex and emerging technologies into practical, applied learning experiences that drive real behavior and performance change.
• Track record of designing and delivering reskilling or workforce transition initiatives tied to business needs.
• Demonstrated ability to build relationships across an organization, influencing senior stakeholders and peers across functions.
• Highly strategic thinker with a hands-on, execution-oriented mindset—able to move from ideation to delivery independently, with minimal instruction.
• Exceptional communication skills and consultant mindset, ability to deeply listen and quickly orient to core needs of users and employees, offering thoughtful and value-aligned solutions.
• Functional knowledge to navigate class/course management in a learning management system.
• Ability to work independently and collaboratively within a team.
• Background in digital transformation or innovation programs preferred.
• Relevant certifications in coaching or training (e.g., ACC, PCC, CPTD) are a plus.
• Experience embedding inclusive, accessible, and value-aligned principles within learning programs.
• Understanding of publishing/media industry.
• Technical background.

Qualifications

• Master's degree in education, training, human resources, or a related field.
• Knowledge of learning management systems and e-learning platforms.
• Experience with AI and machine learning concepts.
• Strong project management and organizational skills.
• Excellent interpersonal and communication skills.

Skills

• Training and development.
• Instructional design.
• Adult learning theory.
• Collaborative problem-solving.
• Technology integration.
• Workforce transformation.
• Leadership coaching.
• Community building.

Benefits

Macmillan offers a competitive benefits package including health insurance, retirement savings plans, and paid time off.

Pay

$85,000 - $100,000 annually

Schedule

This position is classified as remote but is tied to our New York, NY office located at 120 Broadway.

Contact

For inquiries, please contact [Contact Information].