AI Solutions and Delivery Lead

AI Solutions and Delivery Lead

The AI Solutions and Delivery Lead serves as a strategic and execution-focused partner to business leaders, identifying and delivering applied AI solutions that improve operational performance, decision-making, and productivity. This role works cross-functionally to translate business challenges into AI-enabled solutions and leads initiatives from concept through deployment and adoption. The position requires a balance of strategic thinking, hands-on execution, and change leadership to drive measurable business outcomes and embed AI into core workflows across the organization.

Responsibilities

• Identify, scope, and prioritize AI use cases aligned to business value and strategic objectives.
• Lead end-to-end delivery of AI initiatives, from concept through pilot and scaled deployment.
• Translate operational pain points into AI-enabled workflows, copilots, automations, and decision-support tools.
• Partner with IT, vendors, and business stakeholders to integrate AI solutions into existing systems (i.e. Microsoft 365, ERP platforms).
• Support development of AI use cases, including Microsoft 365 Copilot, internal agents and ERP-adjacent solutions.
• Drive process simplification & continuous improvement projects with a focus on EBITDA and working capital impact.
• Work with field leadership to identify and execute process gaps and simplification opportunities. Define plans to deliver change in 1-3 month increments, using agile methodologies to delivery incremental improvements in quick time periods.
• Drive strategic initiatives aimed at improving business KPIs through defining the issue, analyzing and prioritizing root causes, making improvements, and verifying results. Examples include, but not limited to:
• Faster, simpler, more accurate order entry in QAD by utilizing data uploads and automation enhancements.
• Improve branch efficiency by preventing vendor PO Variances and customer invoicing disputes.
• Drive implementation of efficiency tools like Smartsheet, MS Teams, etc.
• Warehouse space and throughput optimization
• Digital and mechanical automation
• Gain the “hearts and minds” of employees globally to change the way they work and improve the top/bottom line and customer service.
• Utilize technical tools (Python, SQL, etc.) to streamline processes and gain productivity.
• Engage and collaborate with customers, suppliers, field leaders, and executives on right course of action to solve business problems and meet objectives.
• Influence the functional support / branch teams to change the way they work to better service customers and partner with suppliers.
• Gather data on existing process, where the top problems are, and show improvement results after positive changes are made.

Required Skills

• Experience leading at least one AI/ML/LLM-enabled project from concept through deployment with measurable business outcomes
• Strong project and program management capabilities
• Proven ability to translate ambiguous business problems into actionable solutions
• Experience working cross functionally within the business and with external partners
• Process improvement mindset
• Comfortable with data, analytics, and solution design
• Experience driving change management and user adoption
• Executive-ready communication and presentation skills
• Working knowledge of enterprise systems (Microsoft 365, ERPs, etc.)
• Minimum of three years of experience in project management, process improvement or related roles
• Analytical, effective problem solver, solution oriented
• Team oriented with a hands-on leadership style
• Proficiency with data tools such as SQL; familiarity with Python preferred
• Understanding of Robotic Process Automation

Desired Skills

• Experience in distribution, supply chain, or manufacturing environments
• Background in IT, data, or analytics-related fields
• Lean, Six Sigma or continuous improvement certification
• Experience with Microsoft Foundry
• Experience with AI/ML tools and frameworks (PyTorch, Tensor Flow, Pandas)
• Experience with Power BI and Power Query/M
• Bachelor’s degree, preferred