AI Value Delivery Lead

Job Summary

At Klarity, we are revolutionizing the digital transformation industry with our AI-driven solutions. With a Series B funding of $91M and a 7x growth rate last year, we are expanding our reach and capabilities. Our AI platform, Klarity, helps organizations streamline their processes and improve efficiency. If you are passionate about driving value for customers and want to work in a fast-paced, innovative environment, this role could be a great fit.

About the Role

As an AI Value Delivery Lead, you will be responsible for driving time-to-value for your customers by executing structured onboarding and implementation sprints. You will also support strategic advisory efforts, improve how we work, and serve as the connective tissue between the field and the product and sales teams.

Responsibilities

• Own and execute structured onboarding & implementation sprints that help customers hit their magic milestones within 20 - 30 days
• Coordinate, communicate, and track progress for customer onboarding sprints
• Partner with senior leads on executive-facing deliverables, journey maps, readouts, change deployment sessions, and grow into facilitating these independently over time
• Identify and propose fixes to onboarding bottlenecks and improve the implementation process
• Relay field learnings to Product and Sales teams to inform future improvements

Qualifications

• Experience in consulting, deployments, customer success, or a transformation-adjacent role with hands-on experience running structured workstreams
• Comfortable in ambiguity and able to scope problems, make plans, and execute without perfect information
• Clear communication skills across different levels
• Experience with automation, no-code tools, and AI workflows
• Player-coach mentality, able to multiply teams and make them scalable with AI
• Outcome-oriented and creatively scrappy, able to hypothesize, hustle, and hone

What You'll Do

• Drive time-to-value for your customers by owning and executing structured onboarding & implementation sprints
• Support strategic advisory efforts by partnering with senior leads on executive-facing deliverables, journey maps, readouts, change deployment sessions, and growing into facilitating these independently over time
• Improve how we work by identifying and proposing fixes to onboarding bottlenecks and improving the implementation process
• Be the connective tissue by relaying field learnings back to Product and Sales teams

Benefits

• Equity in addition to competitive cash compensation
• 100% employer-paid medical, dental, and vision options
• Paid parental leave
• $500 annual learning fund
• $100 monthly wellness fund
• 401k via Betterment
• Relocation support to San Francisco Bay Area (where applicable)
• Office-related perks such as BART or Caltrain to the office, lunchtime and leveled up, snack central, onsite gym access, and safe and secure bike room