AI Services Lead - Client Services

Responsibilities

• Lead activation for newly acquired accounts with a focus on AI services
• Oversee end-to-end delivery for assigned accounts
• Develop documented account plans and use-case backlogs
• Act as a trusted advisor to senior stakeholders, shaping AI roadmaps
• Collaborate with internal teams to identify account expansion opportunities
• Provide strategic leadership during executive meetings and QBRs
• Mentor team members and contribute to continuous improvement initiatives

Qualifications

• 6-10+ years in hybrid delivery/sales roles in consulting or professional services
• Proven ownership of delivery quality and account growth
• Experience with $50K-$1M services engagements
• Success in creating account plans for phased rollouts
• Skilled in activating and expanding accounts post-landing
• Strong relationship-building skills with senior IT and business stakeholders
• Ability to resolve complex problems in a matrix environment

Pay

$125,000 – $150,000 annually

Schedule

Remote-first work environment

Benefits

• 401k plan with company match
• Dental and vision insurance
• Home office equipment stipend
• Annual learning and development stipend
• Flexible PTO plus 10 holidays and additional perks