AI Product Systems Director

Overview

RealPage is transforming how Product teams work, communicate, and scale. As Director, AI Product Systems, you will help lead that transformation. This role sits at the intersection of Product Operations, AI enablement, knowledge management, and process design. You will be responsible for building and evolving the systems that support how Product teams document, communicate, plan, and execute their work across the organization.

Responsibilities

• Design and implement AI-enabled systems that improve how Product teams plan, document, communicate, and execute their work.
• Identify opportunities to eliminate manual effort, improve workflow efficiency, and increase organizational scalability.
• Build repeatable operating processes that drive consistency across Product teams and business units.
• Establish governance, standards, and best practices for product documentation, release communications, and knowledge management.
• Evaluate, implement, and optimize AI-powered tools and workflows across Product Operations functions.
• Create scalable solutions that improve productivity, content quality, research effectiveness, and operational execution.
• Partner with Product and Engineering leaders to identify emerging opportunities for AI-enabled process improvement.
• Lead the team responsible for Help Center content, product documentation, release communications, and customer-facing product updates.
• Modernize documentation processes through automation, AI-assisted content creation, and workflow redesign.
• Ensure product communications are timely, accurate, scalable, and aligned to customer needs.
• Drive adoption of new tools, workflows, and operating practices across Product teams.
• Influence leaders and stakeholders to embrace standardized processes and scalable operating models.
• Lead change management efforts associated with Product Operations transformation initiatives.
• Measure adoption, effectiveness, and business impact of new systems and workflows.
• Lead and develop a team of technical writers, editors, and future Product Operations resources.
• Create a culture of continuous improvement, experimentation, accountability, and innovation.

Qualifications

• 8+ years of experience in Product Operations, Product Enablement, Technical Content, Knowledge Management, Product Strategy, or related disciplines.
• 3+ years of experience leading professional teams.
• Demonstrated experience designing and implementing AI-enabled workflows and operational processes.
• Experience leading large-scale process transformation, automation, or operational excellence initiatives.
• Strong understanding of Product Management operating models, product lifecycle management, and roadmap processes.
• Proven ability to influence leaders and drive adoption across complex organizations.
• Exceptional communication, stakeholder management, and executive presentation skills.
• A clear point of view on where the content and documentation profession is headed.

Preferred Qualifications

• Hands-on experience building AI-powered tools or workflows, not just evaluating or adopting them.
• Experience building or scaling Product Operations functions within a SaaS organization.
• Experience with generative AI platforms, workflow automation tools, knowledge management systems, and content management platforms.
• Experience with GitHub-based content workflows or documentation-as-code practices.
• Familiarity with product development lifecycle (PDLC), release governance, and portfolio planning processes.
• Experience supporting enterprise software, B2B SaaS products, or technology organizations.
• Background in technical writing leadership, content strategy, product operations, or product enablement.

Pay Range

USD $138,400.00 - USD $235,600.00 /Yr.