AI Product Manager II

About the role

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency‑based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student‑focused professionals. As an AI Product Manager II you will partner with engineering, design, analytics, and business stakeholders to deliver AI‑powered experiences that help students navigate key moments throughout their educational experience.

Responsibilities

• Own and prioritize the product backlog, balancing stakeholder needs, technical considerations, and product health while maximizing customer and business value.
• Lead product discovery efforts to understand user needs, identify opportunities, and develop business cases that inform product strategy and roadmap decisions.
• Partner closely with engineering, UX, analytics, and business stakeholders to define requirements and deliver impactful AI‑powered experiences.
• Drive the evolution of AI agent and chatbot capabilities that support students across web, mobile, and messaging channels.
• Translate product strategy into well‑defined features, epics, user stories, and acceptance criteria that enable effective agile delivery.
• Measure product performance, connect initiatives to business and customer KPIs, and develop action plans based on data and insights.
• Support product launches, release planning, change‑management activities, and post‑launch analysis to increase adoption and effectiveness.

Requirements

• Bachelor’s Degree (Master’s Degree is a bonus).
• 5 years of experience as a Software Product Manager, Product Owner, or related role (candidates with slightly less experience may be considered).
• Professional product certification (e.g., Certified Scrum Product Owner, Pragmatic Marketing).
• Experience working in agile environments.
• Experience delivering AI‑powered products, conversational AI solutions, chatbots, AI agents, or similar customer‑facing AI experiences.
• Proven ability to partner with engineering, UX, analytics, and business stakeholders to deliver software products and measurable business outcomes.
• Experience with backlog ownership, roadmap development, stakeholder management, and agile product delivery.
• Familiarity with tools such as Jira, roadmap‑management platforms, and integrated enterprise systems such as Salesforce.
• Excellent presentation, written, verbal communication, and product‑storytelling skills.
• Bonus: Experience in Education Technology or student‑facing digital products.
• Bonus: Experience launching AI experiences across multiple channels (web, mobile, messaging, or CRM platforms).
• Equivalent relevant experience may substitute for education requirements (generally 1 year of experience equals 1 year of education).

Pay

Grade: Technical 408
Pay Range: $118,900.00 – $178,500.00

Benefits

• Eligibility for bonuses.
• Medical, dental, vision, telehealth, and mental‑health care.
• Health Savings Account (HSA) and Flexible Spending Account (FSA).
• Basic and voluntary life insurance.
• Disability coverage.
• Accident, critical illness, and hospital indemnity supplemental coverages.
• Legal and identity‑theft coverage.
• Retirement savings plan.
• Well‑being program.
• Discounted WGU tuition.
• Flexible paid time off (no accrual) and flexible paid sick time (no accrual).
• 11 paid holidays.
• Parental leave up to 12 weeks.

Schedule

• Full‑time, regular position (40 standard weekly hours).
• In‑office role requiring five days per week at the Salt Lake City, Utah office.
• Occasional travel up to 20 % (company summits, conferences, site visits, and other business‑related events).
• Visa sponsorship is not available for this role.