AI Product Manager II

Job Summary

Drive end to end delivery of AI and automation projects within the contact center, translating business needs into scalable solutions across telephony, CRM, workforce, and customer experience platforms.

Maximizes the delivery of value to customers in the shortest sustainable lead time.

Serves as the internal voice of the customer for the increased size Agile Release Train (ART) and works with customers and Product Owners to understand and communicate their needs and participate in the validation of the proposed solutions.

Works closely with development, in short, integrated learning cycles, to bring the voice of the customer to the developers and the voice of development to the customer.

Responsible for the program roadmap to illustrate how features are intended to be implemented over time, delivering on solutions that may have enterprise impact affecting an increased level of stakeholders. In collaboration with System Architect, defines and maintains the Nonfunctional Requirements (NFRs) and other enabler work to ensure the solution meets relevant standards and other system quality requirements.

Manages the flow of complex work due to medium to large ART size, increased stakeholders and/or internal and external dependencies through the program Kanban.

Owns the decision of when enough value has been accrued to warrant a release to the customer with limited approval required.

Essential Job Functions

• Collaborates closely with cross-functional teams, including engineers, data scientists, and business stakeholders, to identify, prioritize, and deliver high-impact AI/ML products.
• Collaborate with cross-functional teams to define the AI/ML solution vision, scope, dependencies and risks.
• Embraces continuous exploration through frequent customer interaction, user interviews and surveys, and market research; uses findings as input into the vision, roadmap and selection of features addressing those needs.
• Serves as the internal voice of the customer for the increased size Agile Release Train (ART) and works with customers and Product Owners to understand and communicate their needs and participate in the validation of the proposed solutions.
• Works closely with development, in short, integrated learning cycles, to bring the voice of the customer to the developers and the voice of development to the customer.
• Demonstrates an understanding of the business strategy by developing and maintaining the program vision that defines how their ART will work to achieve the business and enterprise objectives with limited guidance of a more senior PM or Business Leader.
• Responsible for the program roadmap to illustrate how features are intended to be implemented over time, delivering on solutions that may have enterprise impact affecting an increased level of stakeholders. In collaboration with System Architect, defines and maintains the Nonfunctional Requirements (NFRs) and other enabler work to ensure the solution meets relevant standards and other system quality requirements.
• Works with Epic Owners to develop the Lean business case for Epics that affect one or more ARTs. Responsible for building an effective Product Management/Product Owner team to ensure efficient and effective development.
• Aids in the development of the Product Owners on their train. Contributes to the job satisfaction that comes with being part of a high-performing team, one that routinely delivers on its quality and vision commitments.
• Responsible for ongoing communication and transparency of the program vision and roadmap.
• Continuously develops and communicates the vision to the development teams and defines the features of the system.
• Maintains accountability for content decisions for the ARTs and continuously defines, prioritizes, and validates features.
• Embraces changes as indicated by being receptive to emerging knowledge and information that can be quickly fed back into the solution and/or used in prioritization.
• Able to make these decisions with limited support.
• Owns the decision of when enough value has been accrued to warrant a release to the customer with limited approval required.
• Performs other duties as assigned.

Education Requirements

• High school diploma or equivalent required. Bachelor's degree preferred.
• SAFe Product Manager Certified within 180 days of hire required.

Experience Requirements

• Product/Project Management experience in leading AI projects highly preferred.
• 5-7 years Product and/or Operations Management experience or related experience required.
• 2 years experience in PM I role or similar role preferred. 3-5 years leadership experience preferred.

Benefits

• Competitive salary commensurate with experience, qualifications and location.
• Bonus Opportunity (based on Company and Individual Performance)
• 401(k)
• Medical
• Dental
• Vision
• Health Savings and Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• Paid Parental Leave
• Tuition Assistance

Job Location(s)

R_US - United States

Anticipated application deadline

At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.

Additional Information

• Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law.
• Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.
• It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
• Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws.