AI Platform User Experience Designer

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

About the role

U.S. Bank is seeking an AI Platform User Experience Designer to join our AI Platform team. As a UX Designer, you will lead the journey of building an enterprise self-service Portal that will serve as a gateway for Enterprise AI services. You will collaborate with other User Experience disciplines (Project Management Office, Research & Testing, Interaction Design, and Visual Design) to identify and execute against both the strategic and tactical content needs for various projects on multiple, interactive platforms.

Provides training and guidance to content developers and stakeholders to improve understanding of and promote adoption of the content strategy model. Produces and monitors online content strategies, including voice and tone, customer and business-centric site goals, and identification and prioritization of site content. Evaluates and promotes methods to improve content lifecycle process. Analyzes, recommends, and implements practices to increase efficiency and effectiveness of content development and production methods.

Produces and/or supervises the creation of all deliverables (content inventories, audits, competitive reviews, content strategy briefs, content work plans, content matrices, copy documents, and optimization/lifecycle plans), as required on a project-by-project basis.

Responsibilities

• Lead the design of an enterprise self-service Portal for Enterprise AI services.
• Collaborate with User Experience disciplines (Project Management Office, Research & Testing, Interaction Design, and Visual Design).
• Identify and execute strategic and tactical content needs for various projects on multiple interactive platforms.
• Provide training and guidance to content developers and stakeholders on content strategy models.
• Produce and monitor online content strategies, including voice and tone, site goals, and content prioritization.
• Evaluate and promote methods to improve the content lifecycle process.
• Analyze, recommend, and implement practices to increase efficiency and effectiveness of content development.
• Produce and supervise deliverables such as content inventories, audits, competitive reviews, and optimization plans.

Requirements

• Bachelor's degree, or equivalent work experience.
• Typically eight or more years of content strategy or related experience.

Skills

• Thorough knowledge of information architecture, interactive design principles, web usability, and online marketing and business needs.
• Demonstrated ability to work collaboratively across a wide range of stakeholders in a fast-paced, deadline-driven environment.
• Effective verbal and written communication and interpersonal skills.
• Proven ability to respond flexibly to changing priorities.
• Effective leadership skills.

Schedule

Hybrid/flexible schedule with an in-office expectation of 3 or more days per week.

Benefits

• Healthcare (medical, dental, vision).
• Basic term and optional term life insurance.
• Short-term and long-term disability.
• Pregnancy disability and parental leave.
• 401(k) and employer-funded retirement plan.
• Paid vacation (from two to five weeks depending on salary grade and tenure).
• Up to 11 paid holiday opportunities.
• Adoption assistance.
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law.

Pay

Pay Range: $111,605.00 - $131,300.00.