AI Experience Designer

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. With over 40 years of excellence, we unite talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we create tailor-made solutions across the public and commercial sectors and are trailblazers in bringing neurodiversity to the enterprise.

About the role

We are looking for a motivated AI Experience Designer to design and deliver human-centered AI interaction experiences, including prompt workflows, feedback loops, and AI-enabled tools. This is a full-time, remote position.

Responsibilities

• Design the interaction layer for AI systems, including prompts workflows, feedback loops, escalation paths, and human override mechanisms
• Own end-user experience design for agentic AI systems, copilot tools, and AI-augmented workflows from concept through deployment
• Translate AI architecture into intuitive and trusted user experiences that drive adoption across business users
• Collaborate with Applied AI Architects and cross-functional teams to align AI solutions to real-world workflows and user needs
• Facilitate workshops and working sessions with stakeholders to gather requirements, validate use cases, and test interaction models
• Design onboarding experiences and adoption pathways to support AI enablement across the organization
• Develop prompt frameworks and contribute to prompt engineering standards and best practices
• Create user-facing materials, including playbooks, guides, and workflow documentation
• Monitor adoption signals, gather feedback, and continuously improve AI experiences
• Produce design artifacts such as wireframes, journey maps, workflow diagrams, and interaction flows while ensuring alignment with governance and compliance requirements

Requirements

• 5+ years of experience in UX design, product design, service design, or a related human-centered discipline
• Experience designing AI-powered or AI-augmented products and workflows
• Hands-on experience with prompt engineering for large language models in real-world environments
• Strong systems thinking with the ability to design multi-step AI workflows and human-AI interaction models
• Experience driving adoption and behavior change, not just usability
• Strong facilitation and stakeholder engagement skills across technical and business audiences
• Proficiency with design tools such as Figma, Miro, or similar platforms
• Ability to produce clear and actionable design artifacts in fast-moving environments
• Experience designing accessible solutions aligned to WCAG standards
• Bachelor’s degree in a related field or equivalent combination of education and experience

Preferred Qualifications

• Experience designing AI solutions within enterprise environments
• Familiarity with agentic AI systems and human-in-the-loop interaction models
• Experience using tools such as ChatGPT, Microsoft Copilot, or similar in a professional setting
• Background in change management, organizational design, or learning experience design
• Familiarity with public sector or regulated environments, including FedRAMP or NIST
• Experience building scalable design systems, prompt libraries, or reusable interaction patterns
• Experience working in consulting or professional services delivery models

Pay

$120,000 - $135,000 per year. Exact compensation may vary based on location, experience, and education.

Benefits

• Medical, dental, and vision insurance
• 401k retirement account access
• Paid time off
• Paid sick leave and/or other paid time off as provided by applicable law