AI Governance Analyst

About the role

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

Responsibilities

• Support the development and implementation of AI governance frameworks.
• Aid in the development of AI policies, standards, and governance procedures.
• Maintain governance documentation and control frameworks.
• Support the implementation of responsible AI practices.
• Monitor adherence to governance requirements across AI initiatives.
• Help identify and manage risks associated with AI technologies.
• Conduct AI risk assessments and impact analyses.
• Support compliance reviews and regulatory assessments.
• Monitor emerging AI regulations and industry standards.
• Recommend mitigation strategies for identified risks.
• Provide oversight and visibility into AI governance activities.
• Track governance metrics and compliance indicators.
• Prepare reports for leadership and governance committees.
• Support governance audits and review processes.
• Maintain records of governance assessments and findings.
• Collaborate with stakeholders across the organization.
• Partner with legal, compliance, security, and AI teams.
• Provide guidance on governance requirements and controls.
• Support governance reviews during project delivery.
• Promote awareness of responsible AI practices.
• Contribute to the maturity of AI governance programs.
• Stay informed about evolving AI regulations and best practices.
• Evaluate governance frameworks and methodologies.
• Recommend improvements to governance processes.
• Support organizational AI governance initiatives.

Requirements

The ideal candidate should possess:

• A Bachelor's Degree in Business, Risk Management, Information Systems, Law, Compliance, Information Technology, Data Science, or a related field.
• A minimum of 3 years of experience in governance, risk, compliance, audit, information security, or related disciplines.
• An understanding of AI, machine learning, and Generative AI concepts.
• A knowledge of governance, risk management, and compliance frameworks.
• Experience conducting assessments, audits, or compliance reviews.
• Strong analytical and critical-thinking abilities.
• Experience documenting policies, procedures, and standards.
• The ability to interpret regulations and translate requirements into practical controls.
• Strong stakeholder engagement and communication skills.
• Excellent report-writing and documentation abilities.
• Strong organizational and project coordination skills.
• The ability to manage multiple priorities in a dynamic environment.

Qualifications

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.