AI Customer Enablement Lead

About the role

We're looking for an AI Customer Enablement Lead to own how customers learn, adopt, and get the most value from Console. This is a founding seat: you'll architect our enterprise enablement function from the ground up, across onboarding, product training, self-serve resources, documentation, and ongoing enablement.

Responsibilities

• Own Console's enterprise enablement strategy and roadmap, setting the direction as the function takes shape.
• Architect the function end-to-end (content, tooling, delivery, metrics) and build the case for where it scales next, which may include growing a team over time.
• Build onboarding and training resources that help customers adopt AI agents fast, including guides, videos, courses, and help center content.
• Design scalable learning experiences across customer personas, use cases, and stages of the journey, from first deployment to mature, multi-team usage.
• Partner with Forward Deployed Engineering, Product, Sales, and Engineering to surface customer knowledge gaps and turn them into high-impact enablement.
• Build repeatable systems for gathering feedback, measuring content effectiveness, and improving programs over time.

Requirements

6+ years in customer enablement or education, including ownership of a program or function, ideally in B2B SaaS or enterprise technology.

A track record of building enablement programs from zero: onboarding resources, academies, training content, or self-serve learning. You think about content as building blocks of a larger system.

Strong ability to translate complex or technical products into clear, approachable learning experiences. Comfort with AI or highly technical products is a plus.

Fluent across formats: documentation, training decks, videos, webinars, live trainings, and self-paced learning.

A high-agency operator who creates structure in ambiguity and is excited to build zero to one.

Comfortable operating with senior stakeholders on both sides: setting strategy internally with leadership and engaging enterprise customers at the VP and executive level.

Qualifications

You bring a passion for enabling others to succeed and a deep understanding of how to make complex concepts accessible.

You have a proven track record of driving adoption and success through your enablement efforts.

You are a strategic thinker with a knack for translating business goals into actionable learning initiatives.

You thrive in a fast-paced environment and are comfortable working cross-functionally with various teams.

Skills

• Strong instructional design skills
• Experience in B2B SaaS or enterprise technology
• Ability to translate complex or technical products into clear, approachable learning experiences
• Fluent across formats: documentation, training decks, videos, webinars, live trainings, and self-paced learning
• High-agency operator who creates structure in ambiguity
• Comfortable operating with senior stakeholders on both sides

Benefits

Competitive pay and benefits: top compensation with full benefits including:

• Comprehensive health, dental, and vision insurance
• Unlimited PTO
• 401(k)
• Meals provided daily in office

Pay

$160K - $250K

Schedule

Full-time