AI / Automation Business Analyst

About the role

P&C IT Services provides professional services to help our business units and corporate functions use technology to create, manage, and optimize information and business processes. IT Services can include a wide range of activities such as: software development, data management, Cloud services, IT security, network security, technical support, establishing and overseeing access rights, procuring and maintaining equipment or software, managing the infrastructure, and defining security procedures.

Responsibilities

• Lead end-to-end discovery and requirements definition for complex AI and automation initiatives, ensuring clear problem framing, scope, assumptions, and success measures.
• Partner with business stakeholders, product management, engineering, and architecture to translate business needs into well-defined, implementation-ready requirements and artifacts.
• Create and maintain high-quality functional documentation, including user journeys, process flows, and automation/AI runbooks.
• Prepare complete, decision-ready materials to support architecture and governance reviews, ensuring alignment with enterprise standards and delivery readiness.
• Provide senior-level analysis support across Digital Assistant workstreams, enabling consistency, reuse, and reduced delivery risk through strong documentation and requirements hygiene.

Requirements

• Education: Bachelor’s degree in Business, Information Technology, Computer Science or a related field.
• Experience: Generally, a minimum of 6 years of related experience that includes experience in designing, coding, testing, debugging, documenting and/or maintaining applications required or configuring and using application software in a business setting.

Qualifications

• Provides requirements guidance to program manager, project manager and/or project teams.
• Participates in all phases of the requirements life cycle and requirements teams for small to moderately complex programs and projects.
• Makes recommendations for Best Practices and introduces new techniques/tools to the BA Practice (including methods/approaches).
• Exhibits strong business knowledge and ability to identify and define business needs including a high level of understanding of organization's business and technology operations.
• Serves as Scrum Master on an agile team, helping the team through a combination of facilitation and coaching, while also helping those outside the team understand how to interact with the team.
• Serves as an agile development team member, creating and testing the product increment.
• Strong analytical skills with the ability to gather and analyze data to drive decision-making.

Skills

• Strong analytical skills with the ability to gather and analyze data to drive decision-making.

Benefits

• Medical, dental, and vision coverage.
• Wellness plans, parental leave, adoption assistance, and tuition reimbursement.
• Paid Time Off and paid holidays.
• A 401(k) plan with company match.
• An employee stock purchase plan.
• Commuter benefits.

Pay

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process.

Schedule

Core in-office days are Tuesday and Thursday but will be determined by business needs. Employees are expected to be on-site a minimum of two days a week, with the potential to work three days remotely.