Agreement Manager

About the role

Wärtsilä Energy is looking for an Agreement Manager to join our Engine Power Plant Lifecycle Management team and lead the delivery of a new type of long-term Service Agreement in Ohio. In this role, you will take ownership of the overall commercial, operational, and customer performance of the agreement, working closely with the customer, our site operations team, and Wärtsilä's technical and commercial experts.

Responsibilities

• Serve as the primary Wärtsilä contact and trusted advisor for the customer throughout the agreement lifecycle.
• Lead the overall commercial, financial, operational, and technical performance of the agreement.
• Work closely with customer and Wärtsilä operations teams to monitor plant performance and address operational or technical challenges.
• Conduct regular customer and service performance reviews, identifying opportunities to improve reliability, availability, efficiency, and profitability.
• Manage contractual obligations, performance guarantees, KPIs, risks, and opportunities.
• Identify and develop upsell, cross-sell, contract expansion, and renewal opportunities based on customer needs.
• Cook up with technical, service, sales, and product teams to deliver solutions that create value for the customer.
• Coordinate with technical, service, sales, and product teams to deliver solutions that create value for the customer.
• Support the transition from project delivery into long-term lifecycle support and ensure continuity throughout the agreement.
• Build strong, long-term customer relationships while protecting Wärtsilä's commercial interests and supporting sustainable business growth.

Requirements

• A Bachelor's degree, preferably in Engineering, Business, or a related technical or scientific discipline.
• At least 5 years of relevant experience managing long-term service agreements, performance-based contracts, customer accounts, or similar commercial responsibilities within power generation, energy, or the maritime industry.
• Experience working with performance guarantees, contractual KPIs, service agreements, and operational performance.
• Strong commercial understanding with the ability to manage contract performance, financial outcomes, risks, and business opportunities.
• Ability to translate technical and operational information into meaningful business value for customers.
• Strong negotiation, stakeholder management, and relationship-building skills.
• Excellent communication skills and the ability to collaborate effectively across customer, operational, technical, and commercial teams.
• A proactive, customer-focused approach with strong ownership and problem-solving skills.

Qualifications

• Considered an advantage: Experience with outcome-based or performance-based service agreements.
• Experience with reciprocating engine power plants or other power generation assets.
• Knowledge of contractual and legal principles related to long-term service or energy agreements.

Skills

• Strong commercial acumen and ability to manage contract performance, financial outcomes, risks, and business opportunities.
• Ability to translate technical and operational information into meaningful business value for customers.
• Strong negotiation, stakeholder management, and relationship-building skills.
• Excellent communication skills and the ability to collaborate effectively across customer, operational, technical, and commercial teams.
• A proactive, customer-focused approach with strong ownership and problem-solving skills.

Benefits

• Medical, dental & vision insurance.
• 401(k).
• Paid time off.
• Life insurance & wellbeing programs.