AGM/Bar manager -Upscale California Cuisine restaurant-lounge

Objective

The AGM supports the General Manager in leading daily front-of-house operations, guest experience, staff performance, and compliance for a fast-paced, elevated California bistro. The AGM helps drive service standards, responsible alcohol service, and a positive team culture.

Responsibilities

• Operations & Leadership
• Oversee front-of-house operations during shifts, ensuring smooth and efficient service.
• Recruit, train, schedule, and supervise FOH staff in compliance with California wage and hour laws.
• Ensure accurate timekeeping and that non-exempt staff receive required meal and rest breaks.
• Provide coaching, performance feedback, and documentation in partnership with the General Manager.
• Guest Experience
• Maintain a visible floor presence to ensure a high level of guest satisfaction with minimal office time during service
• Resolve guest concerns promptly and professionally, escalating when necessary.
• Uphold service standards and the elevated bistro experience
• Responsible Beverage Service
• Ensure all alcohol service complies with California ABC laws and Responsible Beverage Service (RBS) requirements.
• Confirm staff maintain valid RBS certification and follow ID verification procedures.
• Manage situations involving intoxicated guests and document incidents.
• Financial & Administrative
• Support cash handling, POS management, daily reporting, and labor cost control.
• Aid with ordering, inventory, and vendor coordination for the front of house.

Preferred Experience

• Compliance & Safety
• Ensure compliance with California labor laws, health codes, and Cal/OSHA safety standards.
• Report and document incidents, injuries, and unsafe California Food Handler Card required, or must be obtained within 30 days of hire.
• California Responsible Beverage Service (RBS) Certification required within 60 days of hire.
• ServSafe Manager Certification preferred, or obtained within 30 days of hire.
• Minimum of 4 years of hospitality or restaurant experience, including supervisory or management responsibility in an elevated bistro-upscale environment.
• Strong knowledge of California labor laws, wage and hour requirements, and responsible alcohol service.
• Good knowledge of California wine and craft cocktails preferred.
• Proficiency with POS systems, scheduling software, and Microsoft