Aging Case Aide 2 (Local Government) - Lehigh County Area Agency on Aging
About the role
Looking for a rewarding and fulfilling career helping seniors while working in a supportive team environment? This is for you! The Lehigh County Area Agency on Aging is hiring an Aging Case Aide 2 to join our commitment to empowering and supporting the wellbeing of older adults and their families. Each day offers opportunities to help older people access services that meet their needs, including remaining active, healthy, productive, and independent in their communities.
Responsibilities
This position performs public contact work that assists elderly consumers and their family members with accessing a wide range of services and programs through our agency and other community resources. It helps them make informed choices to meet present needs and decide on future long-term plans in the context of each person’s needs, preferences, values, and individual circumstances.
- Referral Tracking: Use computer systems to enter data, review, and determine the status of new and existing consumer referrals
- Intake Processing: Interview consumers to identify their needs, strengths, and eligibility for aging related services; provide clear explanations of available programs and community resources; make referrals as appropriate
- Person-Centered Counseling: Help consumers weigh pros and cons, then decide on an action plan that meets their needs; provide assistance with completing applications and accessing options