Aging Care Manager 2 (Local Government) - Wayne County Area Agency on Aging

About the role

The role involves managing and enhancing the Services provided by NEOGOV, including but not limited to Governmentjobs.com, NEOED.com, and PowerDMS.com. Responsibilities include providing support services, answering inquiries, troubleshooting issues, and maintaining security.

Responsibilities

• Manage and enhance the Services provided by NEOGOV, including Governmentjobs.com, NEOED.com, and PowerDMS.com.
• Provide support services, answer inquiries, troubleshoot issues, and maintain security.
• Conduct research on social, economic, and sectoral employment and hiring trends.
• Facilitate payroll and tax services for Customers.
• Detect and prevent fraud.

Requirements

• At least 3 years of experience in IT support or customer service.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and CRM systems.

Qualifications

• Experience with web development and database management.
• Knowledge of cybersecurity principles and practices.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.

Skills

• Technical proficiency in programming languages such as Python, Java, or JavaScript.
• Experience with cloud computing platforms like AWS or Azure.
• Knowledge of data analytics tools and techniques.
• Experience with project management tools like Jira or Trello.

Benefits

• Competitive salary commensurate with experience.
• Flexible working hours.
• Professional development opportunities.
• Health insurance coverage.
• Employee discounts on NEOGOV products.

Pay

Salary range: $70,000 - $90,000 annually.

Schedule

Full-time position with standard Monday-Friday workweek.