Aging and Disability Resource Specialist
About the role
Aging & Disability Resource Specialists are part of a team that serves as the initial point of contact for services for older adults, individuals with disabilities, and family caregivers. Their goal is to support community members who are seeking assistance for themselves or their loved ones. Staff in this position dedicate substantial time to phone and computer interactions, providing accurate and relevant information regarding available supports and resources. They conduct eligibility screenings, assist community members in accessing helpful resources, and facilitate connections to services that promote independence and enhance quality of life both at home and within the community.
FLSA: Non-Exempt Reports to: ADRC Supervisor Supervisory Responsibilities: None Pay Grade: 18
Responsibilities
- Provides information by phone, email, mail, and in-person to the general public, healthcare providers and community-based organizations on programs and resources for older adults, adults with disabilities and family caregivers.
- Conducts eligibility screening for multiple programs; make and follow up on referrals as needed.
- Provides person-centered options counseling resulting in successful linkage to desired services and supports.
- Assists individuals to complete various applications for services and/or benefits (i.e. Medicaid Long-Term