Aging and Disability Resource Center Manager

Community Action Partnership of Belknap-Merrimack Counties (CAPBM) is a cornerstone of community development and support, dedicated to fostering independence and resilience in families and individuals. Our programs serve as vital resources to empower families, prepare children for future success, and enrich the lives of those in our community.

About the role

Working at CAPBM means being part of a team passionate about making a difference. Our supportive, inclusive environment encourages professional growth and personal fulfillment. Employees are empowered to contribute their ideas and expertise to strengthen our programs and enhance the lives of the individuals and families we serve. We value dedication, adaptability, and a shared commitment to community well-being.

Responsibilities

• Establish short- and long-term goals to achieve the ADRC mission.
• Work with the Bureau of Aging and Adult Services (BAAS) staff, including the ADRC Program Management staff, the NH Family Caregiver Support Program Manager, Office of LTC, and the NH SHIP Director, to ensure that appropriate staff establish and maintain effective working relationships with BAAS program staff.
• Manage fiscal operations including budget development and authorization of expenditures according to the contracted budget agreement with BAAS, the Board of Directors, and/or Fiscal agency.
• Develop, implement, and direct public relations and communication strategies that increase public awareness and utilization of the ADRC's various programs and services.
• Network with community groups to strengthen and expand the coalition (faith communities, ethnic/cultural groups, health and human service providers, business, education, and neighborhood groups) as well as support activities that strengthen program recognition at the local, regional, state, and federal level.
• Oversee and be accountable for all day-to-day processing of Aging and Disability Resource Center site programs evaluations, including operational reports, quality reports, State and Federal reports to Bureau of Aging and Adult Services (BAAS), and Federal reports to the Administration on Aging and Centers for Medicare and Medicaid by designated time frames.
• Contribute to a positive participant experience and play a pivotal leadership role in fostering a positive, collaborative, and mission-driven workplace culture.
• Support, inspire, and empower a team of dedicated professionals and volunteers whose compassion, expertise, and commitment make them invaluable assets to the community we serve.

Requirements

• Master’s degree in Social Work, Public Administration, Human Services, or related human service field, or Bachelor’s Degree with a minimum of five years of experience managing a non-profit agency.
• Alliance of Information Referral Specialist (AIRS) certification within one year of hire.
• Five years of progressively responsible experience managing a non-profit agency or division, including program development, budget management, marketing, and community relations.
• Organizational management, team development, and supervisory experience required.
• Experience working with older adults, individuals with disabilities, and volunteers preferred.

Skills

• Ability to foster a team process encompassing resource center staff and designated members from outside agencies.
• Ability to plan, organize, direct, and evaluate the work of others (including hiring, terminating, and supervising office staff).
• Ability to train and coach staff.
• Strong oral and written communication skills, with the ability to collaborate among all community, regional, state, and federal groups.
• Good interpersonal skills, openness, and flexibility in working with diverse groups, enthusiasm for working collaboratively on community issues.
• Computer and software skills as required in the position.
• Knowledge of principles and practices of financial management and bookkeeping.
• Reliable transportation and a valid driver’s license are required, as some travel within the community may be necessary.

Pay

$32.82 per hour

Schedule

8:30 AM – 4:30 PM, 37.5 hours per week