Office Manager, Disability Resource Center

About the role

Serving as the operational anchor for the Disability Resource Center (DRC), this position independently manages complex departmental administration, data workflows, and fiscal tracking from the central public-facing intake hub. The individual concurrently provides high-level programmatic triaging, interprets university and federal accessibility guidelines, and oversees student staff operations during designated coverage hours. Operating with a high degree of independence, the Office Manager collaborates closely with department leadership, faculty, students, and campus partners to ensure compliance and support the DRC’s mission of fostering an accessible university environment.

Minimum Qualifications

• Three years of office experience which included two years at full performance level and experience generating documents; AND lead work responsibility or coordination of office procedures.
• Three years of progressive office environment experience, which must include at least two years at a full-performance level executing administrative document generation, data management, or fiscal tracking; AND demonstrated experience with lead-work responsibility (e.g., training, scheduling, or assigning work) or the direct coordination of complex, multi-layered office procedures.
• An equivalent combination of postsecondary education, technical training, and professional experience may substitute for the required experience on a year-for-year basis.
• A demonstrated willingness to actively engage in ongoing equity, anti-racism, and inclusion initiatives within a diverse university environment.

Preferred Qualifications

• Professional experience working within a higher education accessibility services office, disability resource center, or a closely related community advocacy setting.
• Demonstrated familiarity or direct experience utilizing the Accessible Information Management (AIM) platform, Banner, or comparable complex student information databases.
• Experience executing departmental procurement, invoice processing, and account reconciliation workflows within an institutional or public sector environment.
• Formal training or practical experience in trauma-informed care, crisis de-escalation, or managing high-stress student and faculty inquiries.

Key Cultural Competencies

• Creates an environment that acknowledges, encourages and celebrates differences.
• Functions and communicates effectively and respectfully within the context of varying beliefs, behaviors, orientations, identities and cultural backgrounds.
• Seeks opportunities to gain experience working and collaborating in diverse, multicultural, and inclusive settings with a willingness to change for continual improvement.
• Adheres to all PSU policies including the policies on Prohibited Discrimination & Harassment and the Professional Standards of Conduct.
• Contributes to a culture of environmental stewardship, practices resource conservation, and actively works toward achieving long-term sustainability goals.

Schedule

Monday through Friday, 8 a.m. to 5 p.m.

Pay

The starting salary rate for this position will be between $20.98 and $23.88 per hour. The starting salary may be negotiable above this range, however it will be dependent upon the knowledge, experience, skills and abilities of the chosen candidate, the budget of the hiring department, and approval from HR.