Office Manager, Outpatient Mental Health Center

Principal Responsibilities and Duties

• Provide direct management to front desk staff.
• Provide feedback and reinforcement of teamwork as required.
• Hire, train, and supervise all administrative support staff to ensure exceptional customer service and compliance with administrative workflows.
• Provide technical on-boarding and on-going assistance to all clinical providers and interns in carrying out their administrative tasks (credentialing, scheduling, electronic documentation, timesheets, reimbursements, participation in required meetings and trainings).
• Oversight the timely completion of client eligibility and insurance authorizations, ITPs, letters to clients, and discharges.
• Maintain and reconcile cash.
• Provide assistance to staff in maintaining accurate records in electronic data systems; assure ongoing adequacy of client records for audit readiness.
• Maintain documentation of administrative and staff meetings.
• Oversee the maintenance of physical facility and office equipment to ensure clean, safe, and therapeutic environment.
• Conduct Fire Drills and Quarterly specialized drills as required by CARF.
• Oversees safety and security of the office.
• Perform other duties as assigned or needed.

Knowledge, Skills, and Abilities Required

• Bachelor’s degree in business administration or relevant field; relevant experience without a Bachelor’s Degree may be considered with the possession of a High School Diploma (or equivalent).
• Experience in office administration and staff supervision in a health care setting preferred.
• Intermediate computer skills required. Experience with Microsoft Office recommended, EMR systems a plus.
• Ability to manage administrative support staff and ensure all tasks are completed in a timely manner with little to no supervision.
• Knowledge of Medicaid, Medicare, and/or Maryland Public Mental Health System a plus.
• Ability to maintain appropriate boundaries and to maintain HIPPA Privacy regulations at all times.
• Excellent oral and written communication skills; excellent organizational skills and attention to detail; ability to multi-task in fast-paced work environment.
• Demonstrated ability to encourage teamwork and support office morale.
• Ability to take initiative and work independently.
• Experience with general computer and database software; previous experience with electronic health record a plus.

Working Conditions

Normal office environment, where there is no physical discomfort due to temperature, dust, noise, or smoke.