Outpatient Mental Health Office Manager

Benefits/Perks

• Medical, Dental, and Vision Insurance
• Life Insurance
• Disability Insurance
• 403(b) Retirement Plan
• Paid Time Off (PTO)
• Paid Holidays
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)

Company Overview

Mental Health Resource Center is a not-for-profit Florida corporation that provides a wide range of mental and behavioral health services to the community, including 24-hour emergency services, inpatient psychiatric care for children, adolescents, and adults, and outpatient services such as medication management, case management, and counseling.

Job Summary

The Office Manager is responsible for coordinating and performing administrative, financial, and operational duties to support the daily functions of the Comprehensive Services Center (CSC). This position ensures efficient office operations, quality customer service, accurate financial processes, and effective supervision of administrative staff.

Responsibilities

• Financial Services
• Completes financial intakes, including insurance verification for new individuals served, and educates individuals on the agency's sliding fee scale.
• Oversees the collection of co-pays and other fees and ensures timely transfer of funds to the Business Office.
• Covers with insurance carriers to obtain authorizations and pre-certifications.
• Maintains communication with insurance companies to secure authorizations and maximize claim approvals.
• Reports utilization information internally and to third-party payers as required.
• Maintains systems for tracking authorized and utilized service units.
• CSC Services
• Maintains CSC schedules for appointments, meetings, supervision, consultations, and intakes.
• Covers the intake process for individuals seeking services at the CSC.
• Conducts screenings for counseling and medication management referrals and ensures appointments are scheduled appropriately.
• Provides referral information to callers who do not meet agency eligibility criteria and assists existing individuals served when insurance changes require a change in provider.
• Reviews and corrects daily billing error reports to ensure accurate documentation and reimbursement.
• Staff Monitoring and Development
• Directs, supervises, and coordinates the daily activities of office support staff.
• Aids with recruitment, hiring, onboarding, retention, performance evaluations, and employee relations in collaboration with leadership and the Human Resources Department.
• Identifies staff development needs and coordinates training and in-service education on job-related topics.
• Promotes a positive, professional, and customer-focused work environment.

Qualifications

• High School Diploma or equivalent required; Associate degree or coursework in business administration or a related field preferred.
• Minimum of two (2) years of experience in a healthcare, behavioral health, or medical office setting required.
• Minimum of one (1) year of supervisory experience required.
• Ability to effectively operate a multi-line telephone and paging system.
• Proficiency in Microsoft Office programs and use of the Internet.
• Ability to demonstrate proficiency in the MHRC Electronic Health Record (EHR) system within three (3) months of employment.

Position Details

This position is a Full Time Days position: Monday through Friday, 8:00am to 4:30pm.

Renaissance Behavioral Health Systems and Mental Health Resource Center are Equal Opportunity Employers.

Background screening and clearance through the Florida Care Provider Background Screening Clearinghouse is required for all positions: https://info.flclearinghouse.com

Application

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