Agile Tooling Coach (Remote - CST and EST)

About the role

Our customer is a large United States insurance company with over 100 years of experience, providing insurance products and services for businesses and professionals in the United States, Canada, and Europe. Headquartered in Chicago, IL, they have more than 20 US locations. This is a 100% remote contract role, with EST or CST time zones preferred.

Responsibilities

• Act as a solution architect providing overall technical vision, roadmapping of future capabilities, and experience for the agile tooling ecosystem.
• Support the entire Atlassian suite and its integrations, providing best practices, enhancements, and enterprise-wide user support.
• Empower teams to adopt Agile ways of thinking and working via Agile tools, influencing change and fostering a collaborative culture.
• Partner with Agile teams at a tactical level to enhance proficiency in executing Scrum, Kanban, and SAFe processes.
• Serve as a process champion for agile tooling needs across the enterprise by improving ways of working.
• Install, configure, maintain, administer, and enhance Jira Core, Jira Software, Confluence, integrations with Jira, and key 3rd party add-ons.
• Guide and maintain the organization of data in Jira and Confluence.
• Support and build team and program-level metrics.
• Enable custom workflows, fields, screens, dashboards, and reports that align with agile mindset and enterprise reporting values.
• Create and manage complex components including project workflows, screen schemes, permission schemes, and notification schemes.
• Advise on best practices configuration and recommendations to avoid common pitfalls and challenges.
• Install and configure add-ons for Atlassian Products to provide enhanced capabilities.
• Provide user-based training to groups and users on Jira and Confluence usage, administration, and operational maintenance.
• Provide support as an administrator and to users to ensure the success of implemented solutions.
• Provide onboarding capabilities and training for new users to the Atlassian product suite.
• Develop scaling reports in EazyBI or Tableau.
• Assist with other assignments as necessary.

Qualifications

• 3-5 years of experience with configuration and administration of Atlassian Products such as Jira Core, Jira Software, Confluence, and key 3rd party add-ons.
• Conceptual and practical understanding of SDLC, SAFe, and Agile Frameworks.
• Ability to work independently with minimal guidance in a fast-paced environment.
• Ability to manage multiple clients and deliverables simultaneously through effective time management and planning.
• Strong work ethic and the ability to work with diverse teams across different time zones.
• Certification as SM, RTE, or SPC is preferred.
• Bachelor’s Degree in Computer Science, Information Technology, or related discipline; or equivalent work experience.

Benefits

• Medical, Dental, Vision
• 401k

Contractor benefits are available through a 3rd Party Employer of Record (available upon completion of the waiting period for eligible engagements).

Pay

A competitive salary range is offered for this position. Most candidates who join the team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.