Agentic Transformation Advisor

About the role

The Agentic Transformation Advisor will own the strategy and execution that accelerates the adoption of Dialpad's agentic products across new and recently closed customers. This role involves working closely with frontline Account Executives and cross-functional partners to identify, qualify, position, pitch, and close agentic product opportunities. Additionally, the advisor will help shape how these products are brought to market by coaching the field, strengthening sales motions, and turning customer feedback into actionable insights.

Responsibilities

• Own the specialist overlay motion for agentic products across new business and recently closed customer opportunities.
• Partner with frontline Account Executives to qualify opportunities, develop deal strategies, and support opportunities from initial engagement through close.
• Lead strategic customer conversations that clearly position the value of our agentic product suite against customer pain points and business goals.
• Deliver compelling pitches, product storytelling, and objection handling tailored to customer needs and desired outcomes.
• Coach the sales team on best practices, opportunity strategies, and positioning to improve efficiency and increase win rates.
• Identify whitespace opportunities, respond to inbound interest, and help drive pipeline creation for agentic products.
• Provide regular reporting on pipeline health, revenue attainment, wins, losses, and key trends related to agentic product performance.
• Translate field insights into actionable feedback for Sales, Product Marketing, Product, and Engineering leaders.
• Analyze product adoption, pipeline, and performance metrics to identify risks, gaps, and growth opportunities across the business.
• Recommend operational improvements that increase revenue performance and strengthen go-to-market execution.

Requirements

• A track record of success in a quota-carrying sales environment selling AI solutions for Customer Experience.
• Strong discovery, storytelling, objection-handling, and closing skills.
• A passion for helping teams adopt, position, and sell new products effectively.
• Strong business judgment and analytical skills, with the ability to translate data into clear recommendations.
• Experience partnering cross-functionally with Sales, Product Marketing, Product, and Engineering stakeholders.
• Comfort operating in a fast-moving environment where feedback, iteration, and continuous improvement are essential.
• Excellent written and verbal communication skills, with the ability to simplify complex concepts for a range of audiences.
• A proactive, resourceful approach to identifying opportunities, solving problems, and driving revenue growth.

Qualifications

• Proven success in a similar role or equivalent experience.
• Experience with AI solutions and their implementation in customer experience contexts.
• Ability to work independently and as part of a team.
• Strong interpersonal and communication skills.
• Ability to manage multiple priorities and adapt to changing priorities.

Skills

• Track record of success in a quota-carrying sales environment selling AI solutions for Customer Experience.
• Strong discovery, storytelling, objection-handling, and closing skills.
• A passion for helping teams adopt, position, and sell new products effectively.
• Strong business judgment and analytical skills, with the ability to translate data into clear recommendations.
• Experience partnering cross-functionally with Sales, Product Marketing, Product, and Engineering stakeholders.
• Comfort operating in a fast-moving environment where feedback, iteration, and continuous improvement are essential.
• Excellent written and verbal communication skills, with the ability to simplify complex concepts for a range of audiences.
• A proactive, resourceful approach to identifying opportunities, solving problems, and driving revenue growth.

Benefits

• Competitive salary
• Comprehensive benefits
• Real opportunities for growth

Pay

• Competitive salary

Schedule

• Full-time

Company Culture

• Work at the center of the AI transformation in business communications
• Build and ship agentic AI products that are redefining how companies operate
• Join a team where AI amplifies every employee’s impact
• Exceptional culture, repeatedly recognized as a Great Place to Work

Equal Opportunity Employer

• Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.