Agent, In House Marketing Call Center
About the role
Average of 6 months call center, reservations, or equivalent customer service experience required.
Minimum Requirements And Qualifications:
- High School Diploma or GED required.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
- Experience with Salesforce CRM system required; advanced familiarity a strong plus.
- Exceptional communication skills, both verbal and written, with a professional and friendly demeanor.
- Strong problem-solving and customer service skills with the ability to think on your feet.
- Demonstrated ability to work under pressure and meet deadlines.
- Self-motivated, detail-oriented, and able to work independently.
- Must be able to work flexible shifts including weekdays, evenings, and weekends to suit business needs.
Responsibilities
Meet monthly tour flow targets set by management.
Work an outbound call list daily to book new presentation appointments and recover previously missed tours.
Qualify clients to ensure they meet the right criteria before scheduling.
Manage confirmations and reschedules for both internal appointments and third-party vendor bookings with accuracy and follow-through.
Maintain accurate data entry across Salesforce and sales center systems.
Prepare and deliver chase materials to resort rooms as needed.
Collaborate with marketing, sales, and resort operations teams across the region.
Assist at the lobby marketing desk when needed.
Compile and distribute daily performance numbers to regional leadership.
How You'll Be Rewarded
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week.
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Paid time off, parental leave and holidays (speak to your recruiter for additional information)
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
- Legal and identity theft plan
- Voluntary income protection benefits
- Wellness program (subject to provider availability)
- Employee Assistance Program