Call Center Marketing Agent

Purpose This agent will handle heavy marketing + service duties, books tours, etc. Pay Starting Pay is $15 per hour during training. After training, the agent will go to $16/ hr PLUS commissions\ Schedule Training M-F for about 4-6 weeks Post training: Saturdays REQUIRED, and you will have a week day and Sundays off Principal Duties And Responsibilities Day to day marketing and servicesHandles any points discrepancies for salesHelps close deals with prospect or owner’s appeasementsAssistance with all Global Exchange needsAssistance with all Club and Lifestyles Plus needsBack Office duties may include, point audits, assist with ARDA requests, Aspire requests, escalated issuesAssist with ordering supplies for call centerMonitor and respond to Social Media postsAll other duties as assigned General Statement - Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity. Job Requirements Education, Essential Training / Certifications, and Experience: 2+ years of Customer Service experienceProficiency with Microsoft Office applications, High proficiency in MS OfficePrevious experience as customer service, reservations, or travel agent (desired)A strategic mindset to problem solve and craft win/win solutionsExperience working with Owners in a timeshare or call center atmosphereKnowledge in Time Share Ware is a must Skills, Knowledge, And Abilities Strong analytic, problem-solving skills to pinpoint issues and identify solutionsStrong written and verbal communication skillsHigh end customer service skillsTravel experienceFlexible schedule – Ability to work holidays and weekends are a mustCompetent working with Microsoft Office suite, including Word, Outlook, and Excel Shift: Additional hours may be necessary to meet goals and deadlines and to cover shifts Regular Hours and Weekend Travel None