Call Center Marketing Agent

About the role

This agent will handle heavy marketing and service duties, book tours, and perform a variety of customer-focused tasks.

Pay

Starting pay is $15 per hour during training. After training, the pay increases to $16 per hour plus commissions.

Schedule

Training: Monday through Friday for about 4-6 weeks.

Post-training: Saturdays are required. You will have one weekday and Sundays off. Additional hours may be necessary to meet goals, deadlines, and to cover shifts.

Responsibilities

• Day-to-day marketing and services
• Handle points discrepancies for sales
• Help close deals with prospect or owner appeasements
• Assist with all Global Exchange needs
• Assist with all Club and Lifestyles Plus needs
• Back office duties, which may include point audits, assistance with ARDA requests, Aspire requests, and escalated issues
• Assist with ordering supplies for the call center
• Monitor and respond to social media posts
• All other duties as assigned

Performs the job assigned while complying with company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws. Ensures confidentiality, reliability, quality, and productivity.

Requirements

• 2+ years of customer service experience
• Proficiency with Microsoft Office applications
• Previous experience as a customer service representative, reservations agent, or travel agent (desired)
• A strategic mindset to problem-solve and craft win/win solutions
• Experience working with owners in a timeshare or call center atmosphere
• Knowledge of Time Share Ware is a must

Skills

• Strong analytic and problem-solving skills to pinpoint issues and identify solutions
• Strong written and verbal communication skills
• High-end customer service skills
• Travel experience
• Flexible schedule – ability to work holidays and weekends is a must
• Competent working with Microsoft Office suite, including Word, Outlook, and Excel